Mental Health Support Worker

The successful candidate will provide urgent and day-to-day emotional support to children and young people (CYP) across both the Haven evening service and Hubs day services, supporting mental health needs within the Getting Advice / Getting Help elements of the iTHRIVE model. In the Haven service, you will provide immediate, person-centred support following referrals from urgent or emergency partners such as Police, Ambulance, ED, and CAMHS, conducting rapid safety assessments, implementing mood regulation techniques, de-escalating challenging behaviours, addressing safeguarding concerns, and coordinating safe transitions home or to emergency accommodation. You will develop and implement follow-up care plans, liaise with families and referral partners, and maintain accurate records, while participating in ongoing training and professional development. In the Hubs, you will deliver evidence-based emotional wellbeing support in individual and group settings across schools, community centres, and therapeutic spaces, develop individualised care plans, work with families to provide guidance and resources, advocate for CYP mental health in the community, respond to safeguarding concerns, and engage with local communities to raise awareness of mental health services. The role also includes maintaining records, participating in supervision and peer support, and supporting service development to ensure high-quality, child-centred care.

The successful candidate will play a critical role

in supporting the mental and emotional well-being of CYP within our community.

This position involves providing direct urgent mental health services,

collaborating with families, emergency services, CAMHS, schools, and community

organisations, and contributing to a positive, inclusive, and supportive

environment for young people.

The ideal candidate will

have experience in providing direct mental health support, a strong

understanding of the challenges faced by young people. The risks presented on engagement with

emergency and urgent services and effective responses to behaviours that challenge

and de-escalation techniques, and a commitment to delivering high-quality,

compassionate care.

Main Duties and responsibilities

Haven (Evening service) In

this part of the role you will be responsible for providing direct urgent

emotional support for CYP presenting safety needs and behaviours that

challenge. After initial contact with

one of our identified urgent / emergency service referral partners, the Haven

service provides immediate emotional support.

This service supports CYP

through person centred support addressing individual immediate care needs

within the Getting Advice / Getting Help elements of the iTHRIVE model.

Independently conduct rapid assessment of referred

CYP against service inclusion / exclusion criteria in liaison with Police,

Ambulance, ED and CAMHS, collaborate with these services to agree and

coordinate ongoing safety on acceptance to service.

Implement

immediate mood regulation techniques and emotional support for CYP experiencing

mental health distress.

Conduct

safety assessments and agree necessary collaborative approaches to support with

referral partners to identify the of mental health need, mitigate identified

risks and develop appropriate, effective and individualised support plans.

Deescalate and compassionately manage presenting

CYPs potential behaviours that challenge.

Report any identified safeguarding concerns of CYP

and coordinate necessary actions to mitigate any immediate risks to self /

others.

Liaise with Caregivers and referral partners

to ensure ongoing safety of CYP post support and coordinate a safe return to home

residence or work with partners to identify safe emergency accommodation.

Develop and

implement follow-up care plans, including referrals to appropriate mental

health services (internal Be U Swindon & external service offers).

Offer

guidance and support to families and caregivers, helping them understand and effectively

respond to the mental health needs of their children.

Maintain

accurate and up-to-date records, ensuring all support sessions and plans are

thoroughly documented.

Participate in ongoing training and professional

development opportunities to stay current with best practices in mental health

care.

Hubs (Day services) This part of the role

delivers emotional support to CYP in community settings inc. education settings,

community centres and Be U therapeutic spaces.

This service supports CYP presenting with care

needs within Getting Advice / Getting Help elements of the iTHRIVE model.

Develop

individualised care plans based on assessments, considering the unique needs

and circumstances of each child.

Provide

evidence-based social and emotional wellbeing support, including individual and

group emotional support to CYP.

Engage

with children in various settings, including schools and community centres.

Work

closely with families as appropriate to offer guidance and support in managing

their child's mental health challenges.

Advocate

for the mental health needs of children and adolescents within the community,

promoting awareness and reducing stigma.

Respond

to identified safeguarding concerns and provide support to children and

families in need.

Maintain

accurate and up-to-date records of assessments, support plans, progress notes,

and other relevant documentation.

Stay

current with developments in child and adolescent mental health, attending

training sessions, workshops, and conferences as needed.

Participate

in regular supervision and peer support meetings to ensure best practices and

continuous professional growth.

Engage

with local communities to raise awareness about mental health issues and

available support services for children and young people.

Any

other duties appropriate to role to support the development of the service

offer and quality of care received by CYP.

This job

profile is intended as a general guide to the responsibilities attached to the

post and may be altered from time to time, following consultation with the post

holder to reflect changing needs of the service &/or ABLs priorities

Skills & Competencies required

Strong emotional support, de-escalation and risk assessment skills.

Understanding

of emergency and urgent services and effective collaboration to mitigate

identified risks.

Resilience

to highly demanding care environments.

Compassionate

when responding to significant behaviours that challenge.

Excellent understanding of CYP MH challenges.

Proficiency

in maintaining detailed and accurate documentation.

Familiarity

with local mental health resources and services.

Excellent

communication and interpersonal skills, with the ability to build trust and

rapport with children, families, and professionals.

Ability

to work independently and as part of a multidisciplinary team.

Cultural

competency and sensitivity to the diverse needs of the community.

Please note that we are unable to offer sponsorship for this role

ABL is an exciting fast-paced, growing community

health organisation. As an experienced, CQC registered, provider of community

health services, we are passionate about delivering evidence based, innovative,

effective and relevant health care services in partnership with individuals,

communities and stakeholders.

We are a values driven

organisation, dedicated to reducing health inequalities and improving peoples

lives. We would love to hear from you if you would like the opportunity to work

with in a close team of committed professionals and you share our values of

designing and delivering health services.

Job Specific Requirements

Qualifications

Experience

Skills and Knowledge