Mental Health Rapid Response Worker

The post holder will work collaboratively with clinical teams, emergency services and partner agencies to provide safe, effective and compassionate care to patients experiencing a mental health crisis. Responsibilities will include, completing patient observations, providing person-centred care and therapeutic engagement, supporting patients who may be distressed or in crisis , and transporting patients safely to various healthcare settings. The post holder will also contribute to maintain a safe environment and responding appropriately to service needs.

The Mental Health Rapid Response Worker will provide compassionate, person-centred care and therapeutic engagement to patients experiencing mental health difficulties or crisis, promoting their safety, dignity and wellbeing at all times. The post holder will complete patient observations in line with care requirements, provide reassurance and support to patients who may be distressed or vulnerable, and respond appropriately to changing levels of risk. The role will include the safe and respectful transportation of patients between healthcare settings, including those subject to the provisions of the Mental Health Act, working alongside clinical teams, emergency services and partner agencies where required. The post holder will work collaboratively with colleagues across Urgent Care and other healthcare services, communicating effectively to support continuity of care and patient safety. They will respond calmly and professionally to incidents and challenging situations, follow relevant policies, procedures and risk management plans, and escalate concerns appropriately. The role also required flexibility to undertake a range of ad hoc duties in response to the changing needs of the service, while maintaining confidentiality and handling patient information in accordance with NHS policies, legislation and professional standards.

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.

We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.

Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.

As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.

Qualifications

Knowledge and Expertise

Experience

Trust Values