Mental Health Community Support Worker

• Provide care coordination for an allocated caseload of service users, ensuring their needs are assessed, reviewed, and met through personalised care plans.
• Deliver goal-focused interventions to support individuals in developing skills, confidence, and independence.
• Facilitate and contribute to group work and therapeutic clinics, supporting service users to engage in structured activities that promote wellbeing.
• Work collaboratively with internal team members and external partners to ensure high-quality, person-centred care.
• Maintain accurate, timely documentation in line with professional and organisational standards.
• Participate in multidisciplinary discussions, contributing to risk assessments, care planning, and holistic treatment approaches.
• Share your knowledge, experience, and skills with colleagues, students, and new staff, supporting a culture of learning and continuous improvement.
• Promote service user involvement and uphold values of dignity, respect, and empowerment in all aspects of care

• Deliver Goal-Focused Interventions: Provide structured, recovery-oriented support that helps individuals build confidence, develop coping strategies, and work toward personal goals.
• Support Groups and Clinics: Contribute to the running of therapeutic groups, psychoeducation sessions, and community clinics, encouraging service user participation and engagement.
• Collaborative Working: Liaise effectively with internal team members and external health and social care providers to ensure coordinated, holistic care.
• Risk Assessment & Management: Participate in risk assessments and implement risk management plans, ensuring safety and wellbeing remain central to all work.
• Record Keeping: Maintain accurate, up-to-date documentation in line with organisational and professional standards.
• Professional Development: Engage in supervision, reflective practice, and training opportunities to enhance skills and support career progression.
• Sharing Knowledge & Skills: Provide guidance and support to colleagues, students, and new staff members, contributing to a positive learning environment.
• Advocacy & Empowerment: Promote service user rights, involvement, and independence, ensuring dignity and respect are upheld in all interactions.

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.

Essential

• NVQ level 3 or equivalent level of competency-based training in a relevant health or social care area PLUS theoretical and practical knowledge to diploma level equivalent, obtained through formal competency training, short courses and experience OR successful completion of approved associate practitioner training or relevant foundation degree or commitment to obtain within 2 years.

Essential

• Experience in mental health or social care services, ideally in a community setting.
• Knowledge and understanding of care planning and risk assessment
• Knowledge and understanding of Working with Later Life adults and those with a diagnosis if dementia