Mental Health and Addictions Triage Advisor

As a Mental Health & Addictions Triage Practitioner, you will review and triage referrals, assessing individuals' needs and directing them to the most appropriate treatment pathway. You will provide guidance and signposting where alternative support is more suitable, while managing patient enquiries with empathy and professionalism.

You will assess and escalate risk and safeguarding concerns, maintain accurate clinical records, and work closely with referral coordinators and clinical teams to ensure a seamless patient journey. Acting as a clinical point of contact within the Customer Service Centre, you will support colleagues, contribute to safe and effective case management, and participate in supervision and ongoing professional development.

We are seeking a compassionate and resilient Mental Health & Addiction Triage Practitioner to join our Customer Service Centre team. In this important role, you will review and triage clinical referrals for Priory's addiction services, helping individuals access the most appropriate support for their needs.

This role requires flexibility to work a shift pattern covering 8:00am to 8:00pm Monday to Friday, alongside a Saturday morning service. We welcome applications from individuals with professional or lived experience of addiction and mental health, who can demonstrate empathy and a commitment to supporting people at often challenging times in their lives.

This role can be completed as office based, hybrid or remotely however we require the post-holder to live within a reasonable commute to our Customer Service Centre in Stockton-On-Tees. Hours will be between 8am and 8pm, 5 days per week. Some weekend work may be required.

Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN

Priory is the UKs leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and childrens mental health and provide residential and supported living care for autistic adults, people with a learning disability, PraderWilli Syndrome, brain injuries and older people.

We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process. Learn more about the accessibility support we offer here.

For agency enquiries and applications, please view our legal statement here.

All roles are subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. Priory will cover the cost of a DBS check.

Skills Knowledge & Expertise