Medical Secretary/Administrator

The successful candidate will provide a

high-quality medical secretarial service, supporting GPs and clinicians with the efficient management of patient-related

administrative processes. Duties will include preparing and processing clinical

correspondence, referrals, reports and other medical documentation.

The post holder will be responsible for

processing and tracking referrals, investigations and hospital correspondence,

liaising with secondary care providers and other healthcare professionals where

appropriate.

The role will also involve monitoring and

actioning incoming correspondence, scanning and filing clinical documents,

allocating tasks to the appropriate clinician or team member, and following up

outstanding actions where required. The post holder will ensure that

confidential patient information is handled appropriately and in accordance

with practice policies, information governance requirements and data protection

legislation.

In addition, the successful candidate will

carry out workflow processes and accurately read-code relevant information into

patients electronic healthcare records, in accordance with the practices

coding policy and agreed procedures. Attention to detail and an understanding

of medical terminology will be essential to ensure that clinical information is

recorded accurately and consistently.

Opening Incoming post, internal

and external, date stamp and circulate as appropriate.

Sending outgoing post, internal

and external, as required

Typing GP referral letters and

general correspondence, using eRs

required

General typing, such as

posters, leaflets, protocols etc., as required.

Liaise with various hospital

departments/secretaries regarding patient appointments/results/letters etc. as

required.

Use ICE to obtain

results/clinic letters/appointment details etc. as required.

Deal with patient enquiries

regarding hospital appointments etc.

Account, keeping a record of requests, responses, and payments in

Deal with requests from

Solicitors/Insurance Companies/Employers for Medical Reports, PMA Reports,

copies of records etc.; prepare documentation as required; liaise with GPs to

ensure a response; complete and send off.

Deal with requests from

Insurance Companies or individual patients for medicals; book appointments and

liaise with GPs; sendoff reports.

Deal with sundry and private

fees payments coming in; enter on Private Fees Account and prepare regularly

for banking.

Devise protocols for

secretarial duties

Monitor the practice NHS.net

email inbox throughout the day.

Review and action incoming

emails promptly.

Forward emails to the

appropriate staff member when required.

Add patient-related emails to

Docman for processing and filing

Greenway Community Practice is located in

Southmead, a northern suburb and council ward of Bristol. Filton in South

Gloucestershire and the Bristol suburbs of Monks Park, Horfield, Henleaze and

Westbury on Trym are on its boundaries.

The area is well served with a range of local

parks and sporting facilities. On the

Southmead development trust site, where the practice is based, is a vibrant

community gym and Cafe. A David Lloyd

private gym is located next to our Practice and Horfield Sports Centre is a

mile away.

You would be part of a strong and experienced

team comprising of 6 partners, 5 salaried GPs, 2 clinical pharmacists, 4

Nurses, 4 HCAs, a Paramedic and a First Contact Physio.

We are very proud to have been rated as

Outstanding by the Care Quality Commission and voted 4 times the Best GP

Practice in Bristol by our patients in the annual GP patient survey.

We are ranked 65 in the top 100 practices in

England and have one of the best patient recommendation scores with 95 percent of

patients recommending our service.

We are a popular training practice, engage in

regular clinical meetings and invest time to interact with each other on a

daily basis.

Qualifications