Medical Secretary

To be responsible for undertaking a

wide range of secretarial and administrative duties and the provision of

administrative support to the multidisciplinary team.

Duties can include, but are not limited to,

the processing of information (electronic and hard copy) in a timely manner,

liaising with multidisciplinary team members and external agencies such as

secondary care and community service providers in accordance with current

policies, including the use of the electronic referral service (ERS).

following are the core responsibilities of the Medical Secretary. There may be,

on occasion, a requirement to carry out other tasks; this will be dependent

upon factors such as workload and staffing levels:

a. Typing letters, reports and associated

documentation as required

b. Liaising with external agencies such as

hospitals and community services, ensuring referrals are processed efficiently

c. Managing all enquiries in an effective

manner

d. Actioning all incoming email

e. Inputting data into the patients

healthcare records as necessary

f. Processing referrals using the

electronic referral system (ERS)

g. Processing requests for information

i.e., SAR, insurance/solicitors letters and DVLA forms

h. Answering incoming phone calls,

transferring calls or dealing with the callers request appropriately

i. Managing all administrative queries as

necessary

j. Maintaining a clean, tidy, effective

working area at all times

k.

Supporting

all clinical staff with general administrative tasks as requested

l.

Record

the minutes of meetings

Of timely manner

a.

2WW

referrals and urgent referrals within 24 hours

b.

Routine

referrals within 5 working days

c.

Responding

to patient phone calls/emails within 2 working days

d.

Chasing

secondary care for letters/results within 2 working days unless required for an

urgent referral.

Surgery is a dispensing GP surgery in the semi rural village of Wateringbury,

Maidstone, Kent. A three GP partner practice with six salaried GPs, nursing

team, dispensary and admin team. We are part of the successful Malling PCN. We

are a friendly, hard working, supportive and caring team with a recognised high

standard of care and service to our patients.

We are proud to hold RCGP Active Practice Status, reflecting our commitment to creating a healthy and supportive workplace for our staff.

Staff wellbeing is extremely important to us, and we actively encourage colleagues to take part in our regular wellbeing initiatives, including:

We recognise that a happy and healthy workforce is essential to delivering excellent patient care.

Experience

Essential: - Experience of working with the general public; - Experience of administrative duties

Desirable: - Experience of working in a healthcare setting as a medical secretary

Qualifications

Knowledge and skills