Medical Secretary

• Manage and process incoming and outgoing clinical correspondence.
• Type, proofread, and distribute letters, reports, and medical documents.
• Process referrals to secondary care services, including urgent and routine referrals.
• Monitor referral pathways and ensure appropriate follow-up where required.
• Assist clinicians with administrative tasks related to patient care.

• Maintain accurate and up-to-date electronic patient records.
• Ensure all records are handled in accordance with GDPR and NHS confidentiality standards.
• Process requests for access to medical records and insurance reports in line with practice procedures.

• Liaise with hospitals, community services, and other healthcare professionals regarding patient care.
• Communicate professionally with patients, carers, and external organisations.
• Respond to telephone calls, emails, and queries appropriately and efficiently.

• Prepare and submit referrals using the NHS e-Referral Service (e-RS).
• Use the ERS booking system to book, manage, and track patient referrals and appointments.
• Track referrals and investigate any delays or rejected referrals.

• Provide secretarial support to GPs and other clinicians.
• Maintain filing systems and administrative databases.
• Support practice projects and audits when requested.

Essential

• Good standard of general education including GCSEs (or equivalent) in English and Mathematics
• Competent IT skills, including Microsoft Office applications
• Understanding of Medical Terminology
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• Strong prioritisation and workload management skills.
• Professional, courteous, and patient-focused approach
• Comply with Data Protection legislation and GDPR.
• Maintain patient confidentiality and information security.
• Follow all practice policies relating to safeguarding, health and safety, infection control, and equality and diversity

Essential

• Previous secretarial or administrative experience.
• Experience handling confidential information.
• Excellent typing and document production skills.
• Strong organisational and time management abilities.

Desirable

• Previous experience working within a GP surgery, NHS setting, or healthcare environment.
• Knowledge of medical terminology.
• Familiarity with GP clinical systems such as EMIS Web