Medical Secretary / Referrals Administrator

-

Processing referrals, reports (insurance, government

and solicitors) and letters.

-

Dealing with telephone enquiries regarding referral

letters (secretaries, hospitals, patients and outside agencies.

-

Answer incoming phone

calls, transferring calls or dealing with the callers request appropriately.

-

Produce referrals using the

e-RS electronic referral system and paper referrals when applicable, including

processing of 2 Week Wait referral (2WW) within the required time frame.

-

Audio typing

-

Processing patient letter

requests (fee paying).

-

Assist the clinical team

with guidance of referrals if needed.

-

Contacting the hospital/s

with queries.

-

File and store records as

required.

-

Photocopy documentation as

required.

-

Input data into the

patients healthcare records as necessary.

-

Manage all administrative

queries as necessary.

-

Carry out system searches

as requested.

-

Produce meeting agendas and

recording of the minutes (if needed).

-

Maintain a clean, tidy,

effective working area at all times.

Processing referrals, reports (insurance, government

and solicitors) and letters.

Dealing with telephone enquiries regarding referral

letters (secretaries, hospitals, patients and outside agencies.

Answer incoming phone

calls, transferring calls or dealing with the callers request appropriately.

Produce referrals using the

e-RS electronic referral system and paper referrals when applicable, including

processing of 2 Week Wait referral (2WW) within the required time frame.

Audio typing

Processing patient letter

requests (fee paying).

Assist the clinical team

with guidance of referrals if needed.

Contacting the hospital/s

with queries.

File and store records as

required.

Photocopy documentation as

required.

Input data into the

patients healthcare records as necessary.

Manage all administrative

queries as necessary.

Carry out system searches

as requested.

Produce meeting agendas and

recording of the minutes (if needed).

Maintain a clean, tidy,

effective working area at all times.

Confidentiality

In the performance of

the duties outlined in this Job Description, the post-holder may have access to

confidential information relating to patients and their carers, Practice staff

and other healthcare workers. They may also have access to information relating

to the Practice as a business organisation. All such information from any source is to be

regarded as strictly confidential

Health & Safety

The post-holder will assist in promoting and maintaining their own and

others health, safety and security as defined in the Practice Health &

Safety policy, the Practice Health & Safety manual, and the Practice Infection

Control Policy and published procedures. This will include:

Using personal security systems within the workplace

according to Practice guidelines.

Identifying the risks involved in work activities and

undertaking such activities in a way that manages those risks.

Actively reporting of health and safety hazards and

infection hazards immediately when

recognised.

Keeping own work areas and general/patient areas

generally clean, assisting in the maintenance of standards of cleanliness

consistent with the scope of the post-holders role.

Demonstrate due regard for safeguarding and promoting

the welfare of children.

Equality & Diversity

The post-holder will support the equality, diversity and rights of

Patients, carers and colleagues, to include

Acting in a way that recognises the importance of

peoples rights, interpreting them in a way

that is consistent with Practice procedures and policies, and current

legislation.

Respecting the privacy, dignity, needs and beliefs of

patients, carers and colleagues.

Behaving in a manner that is welcoming to and of the

individual, is non-judgmental and respects their circumstances, feelings

priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented

by the Practice as part of this employment, with such training to include:

Participation in an annual individual performance

review, including taking responsibility formaintaining a record of own

personal and/or professional development.

Taking responsibility for own development, learning

and performance and demonstrating skills and activities to others who are

undertaking similar work.

Quality

The post-holder will

strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own

actions, either directly or under

supervision.

Contribute to the effectiveness of the team by

reflecting on own and team activities and making suggestions on ways to improve

and enhance the teams performance.

Communication

The post-holder should recognize the importance of effective

communication within the team and will strive to:

Communicate effectively with other team members, patients,

carers and any third party companies with whom we work.

Recognise peoples needs for alternative methods of

communication and respond accordingly.

Any Other Duties

Any other duties as may be determined by the Practice management team

and Partners.

Thomas Walker Westgate Healthcare are a 24,000+ patient Practice and therefore one of Peterborough's largest practices and member of Peterborough and East PCN. We are looking for candidates, who will enjoy working in a supportive team looking after a diverse population of patients.

We are a dynamic, forward thinking practice based within the city of Peterborough, and an experienced and welcoming team of staff. Recognised as a training practice, we currently have 3 Registrars and additionally host Cambridge Medical Students. We have an excellent approach to working in partnership with our teams and have a flexible approach to all that we do. We are keen to ensure the continued long term delivery of excellent primary care to our local community.

Free Parking

Access to NHS Discounts

Employee Recognition Rewards

Eye test vouchers

Staff Training Programme

NHS Pension Scheme

Monthly Team Meetings

Free Tea & Coffee

NHS Continuous Service holiday entitlement honoured *

We are committed to safeguarding and protecting the people we care for, creating a setting in which everyone feels welcome and safe. All posts are subject to a safer recruitment process which includes the disclosure of criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks.

(*providing proof of continuous service is shown and that employment and employment dates meet the criteria)

Experience