Medical Secretary

• Provide effective secretarial and administrative support to GPs and the wider clinical team.
• Deal appropriately with requests for medical information and documentation.
• Prepare reports, letters and other documentation as requested by clinicians.
• Maintain an organised and efficient system for managing administrative tasks and correspondence.
• Monitor outstanding administrative work and ensure tasks are completed within agreed timescales.

• Process and manage GP referrals to secondary care and other healthcare services in accordance with practice procedures.
• Ensure referral information is complete, accurate and appropriate before submission.
• Upload and attach relevant clinical information and supporting documentation.
• Process urgent, two-week-wait and routine referrals appropriately and within required timescales.
• Monitor referral-related correspondence and ensure information is passed to the appropriate clinician or team.
• Liaise with hospitals, community services and other healthcare providers regarding referral queries.
• Follow up rejected or returned referrals as directed by the clinical team.
• Escalate any concerns regarding urgent referrals or delays to the appropriate clinician or manager.

• Ensure correspondence requiring clinical action is appropriately brought to the attention of the relevant clinician.
• Identify and appropriately flag urgent or time-sensitive information.
• Maintain confidentiality when handling all patient information.
• Ensure documents are accurately scanned, attached and coded to the correct patient record.

• Act as a point of contact for administrative queries from GPs, practice staff, hospitals and other healthcare professionals.
• Communicate professionally and courteously with patients when required.
• Deal appropriately with telephone and written enquiries within the scope of the role.
• Liaise with external organisations and healthcare providers where necessary.
• Escalate clinical queries to an appropriate clinician rather than providing clinical advice.

Essential

• Excellent written and verbal communication skills.
• Good attention to detail and accuracy.
• Ability to prioritise workload and work to deadlines.
• Ability to work independently and as part of a team.
• Good organisational and time-management skills.
• Confident IT skills.
• Ability to deal sensitively and professionally with patients and healthcare professionals.
• Understanding of confidentiality and information governance.

Desirable

• Previous experience working in general practice.
• Knowledge of GP referral processes.
• Experience using EMIS.
• Knowledge of NHS e-Referral Service (e-RS).
• Understanding of NHS primary care processes.
• Experience of processing two-week-wait/urgent referrals.
• Knowledge of CQC or other primary care requirements.

Essential

• Previous experience in a medical secretarial, GP practice, NHS or healthcare administrative role.
• Experience of handling confidential and sensitive information.
• Experience of working with electronic patient records.
• Good understanding of administrative processes within a healthcare environment.