Medical Secretary

• Audio and copy typing of medical correspondence, reports, and letters.
• Process GP referrals through the NHS electronic referral system e-RS and other referral pathways.
• Manage incoming and outgoing correspondence, including hospital letters and clinical documents.
• Maintain accurate patient records using the practice clinical system EMIS Web.
• Liaise with hospitals, community services, patients, and other healthcare professionals regarding appointments and referrals.
• Monitor referral tracking and follow up outstanding appointments or results where appropriate.
• Handle telephone and email enquiries professionally and efficiently.
• Scan, file, and accurately code documents into patient records, as required.
• Ensure compliance with NHS policies, GDPR, and practice confidentiality procedures.
• Support the practice team with general administrative duties.
• Participate in practice meetings and mandatory training, as required.
• Contribute to continuous improvement of administrative processes.

• Audio and copy typing of medical correspondence, reports, and letters.
• Process GP referrals through the NHS electronic referral system e-RS and other referral pathways.
• Manage incoming and outgoing correspondence, including hospital letters and clinical documents.
• Maintain accurate patient records using the practice clinical system EMIS Web.
• Liaise with hospitals, community services, patients, and other healthcare professionals regarding appointments and referrals.
• Monitor referral tracking and follow up outstanding appointments or results where appropriate.
• Handle telephone and email enquiries professionally and efficiently.
• Scan, file, and accurately code documents into patient records, as required.
• Ensure compliance with NHS policies, GDPR, and practice confidentiality procedures.
• Support the practice team with general administrative duties.
• Participate in practice meetings and mandatory training, as required.
• Contribute to continuous improvement of administrative processes.

Essential

• Previous secretarial or administrative experience.
• Excellent typing and keyboard skills.
• Strong organisational and time management skills.
• Good written and verbal communication skills.
• Ability to prioritise workload and work under pressure.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office - Word, Outlook, Excel.
• Understanding of confidentiality and data protection requirements.
• Ability to work independently and as part of a team.

Desirable

• Previous experience in a GP practice or NHS healthcare setting.
• Knowledge of medical terminology.
• Experience using EMIS Web.
• Familiarity with NHS e-Referral Service - e-RS.
• Knowledge of NHS primary care procedures.

Essential

• Office-based within a GP practice.
• Standard working hours, with occasional flexibility required.
• Regular use of computers and telephone systems.
• Frequent interaction with patients and healthcare professionals.

Essential

• Excellent communication and interpersonal skills.
• Professional and courteous manner.
• Strong attention to detail.
• Excellent organisational abilities.
• Ability to maintain confidentiality at all times.
• Problem-solving skills.
• Ability to work accurately under pressure.
• Flexible and adaptable approach to work.