Medical Secretary

Process referrals generated by

GPs and other clinicians accurately and promptly.

Use the NHS eReferral Service eRS and other appropriate referral systems.

Process and manage Advice &

Guidance requests. Ensure referrals are directed

to the appropriate service and pathway.

Check referral documentation

for completeness and identify missing information. Liaise with clinicians where

clarification or additional clinical information is required.

Monitor and action rejected,

returned or incomplete referrals. Follow up referrals where

necessary to support continuity of patient care.

Maintain accurate records of

referrals and actions taken within the patient's clinical record.

Liaise with hospitals,

community services and other healthcare providers regarding referrals.

Respond appropriately to

patient enquiries relating to the progress or administration of their referral.

Provide an efficient

secretarial service to GPs and other members of the clinical team.

Prepare, type and process

clinical correspondence, referral letters and other documentation.

Main Duties

and Responsibilities

Referrals

Process referrals generated by

GPs and other clinicians accurately and promptly.

Use the NHS e-Referral Service e-RS and other appropriate referral systems.

Process and manage Advice &

Guidance requests.

Ensure referrals are directed

to the appropriate service and pathway.

Check referral documentation

for completeness and identify missing information.

Liaise with clinicians where

clarification or additional clinical information is required.

Monitor and action rejected,

returned or incomplete referrals.

Follow up referrals where

necessary to support continuity of patient care.

Maintain accurate records of

referrals and actions taken within the patient's clinical record.

Liaise with hospitals,

community services and other healthcare providers regarding referrals.

Respond appropriately to

patient enquiries relating to the progress or administration of their referral.

Recognise urgent referrals and

ensure these are processed in accordance with practice procedures and

appropriate timescales.

Medical

Secretarial Duties

Provide an efficient

secretarial service to GPs and other members of the clinical team.

Prepare, type and process

clinical correspondence, referral letters and other documentation.

Process incoming and outgoing

clinical correspondence appropriately.

Ensure documentation is

attached, filed and recorded accurately within the clinical system.

Deal with telephone calls and

correspondence from hospitals and other healthcare organisations.

Support clinicians with

administrative queries relating to secondary care and community services.

Maintain effective electronic

filing and administrative systems.

Patient

Communication

Communicate with patients

professionally, sensitively and courteously.

Assist patients with

appropriate administrative enquiries regarding their referrals.

Maintain patient

confidentiality at all times.

Escalate clinical concerns or

queries to an appropriate clinician rather than providing clinical advice.

General

Practice Administration

Work collaboratively with the

wider administrative, reception and clinical teams.

Provide appropriate

administrative support during periods of absence or increased workload.

Attend relevant practice

meetings and training as required.

Follow practice policies,

protocols and standard operating procedures.

Contribute to the development

and improvement of administrative and referral processes.

Identify referral or

administrative issues that may present a risk to patient safety and escalate

these appropriately.

Confidentiality

and Information Governance

The postholder will have access to

confidential information relating to patients, their carers, practice staff and

other healthcare organisations. All information must be treated confidentially

and handled in accordance with practice policies, UK GDPR, Data Protection

legislation and NHS information governance requirements.

Safeguarding

The postholder must recognise their

responsibility to safeguard children and adults at risk and comply with the

practice's safeguarding policies and training requirements.

Health and

Safety

The postholder must comply with the

practice's Health and Safety policies and procedures and take reasonable care

for their own health and safety and that of colleagues, patients and visitors.

Equality,

Diversity and Inclusion

The postholder will support the practice's

commitment to equality, diversity and inclusion and treat patients, colleagues

and visitors with dignity and respect.

Training

and Development

Complete all mandatory training

required by the practice.

Maintain knowledge relevant to

the role, including changes to NHS referral systems and pathways.

Participate in appraisal and

performance review.

Undertake additional training

where required.

Flexibility

This job description provides an outline of

the main responsibilities of the role. It is not intended to be exhaustive. The

postholder may be required to undertake other duties appropriate to the grade

and nature of the post following discussion with the Practice Manager.

Little London Surgery is a well established GP training practice based in Walsall, providing primary care services to a diverse population of approximately 9,700 patients.

We are a three-partner practice supported by salaried GPs, nursing and healthcare staff, clinical pharmacists and an experienced administrative and reception team. As a training practice we are committed to learning, development and maintaining high standards of patient care.

We are a busy and forward-thinking practice with a strong emphasis on teamwork. Our clinical and non-clinical teams work closely together to provide a safe, efficient and responsive service to our patients.

We are a member practice to South 1 PCN and enjoy working alongside ARRS staff.

We use EMIS Web as our clinical system alongside Accurx and other NHS digital systems.

We are looking for someone who will become a valued member of our team and who shares or commitment to providing an efficient, professional and patient-focused service.

Our practice values are centered around kindness, respect, teamwork, integrity and high quality patient care. We aim to create a supportive and inclusive working environment where every member of the team is valued and encouraged to contribute.

We believe in open communication, supporting one another and working collaboratively, particularly during busy and challenging periods.

Qualifications