Medical Secretary

The Medical Secretary will provide comprehensive

administrative and secretarial support to the clinical team, ensuring the

efficient processing of referrals, correspondence and patient information. The

role involves liaising with hospitals and other healthcare providers,

maintaining accurate patient records, processing information requests, managing

incoming communications and supporting the smooth day-to-day running of the

practice while maintaining strict confidentiality. The post holder will also

provide administrative support to clinicians and assist the reception team when

required.

The Medical Secretary will provide a high-quality,

patient-focused secretarial and administrative service to support the clinical

team at Fell Tower Medical Centre. The post holder will be responsible for the

management of referrals, clinical correspondence and patient-related

documentation, ensuring all tasks are completed accurately, efficiently and in

a timely manner. Key duties include processing referrals through the NHS

Electronic Referral Service (e-RS), liaising with hospitals and community

healthcare providers, maintaining accurate patient records, processing

information requests such as Subject Access Requests and insurance reports, and

managing incoming telephone and email enquiries. The successful candidate will

work closely with clinicians and colleagues to support the effective day-to-day

running of the practice whilst maintaining the highest standards of confidentiality.

This is an excellent opportunity for an organised individual with strong

communication skills, attention to detail and the ability to work effectively

within a busy primary care environment.

Fell Tower Medical Centre is a busy and popular Practice

based in Low Fell, Gateshead. We work from a purpose built three-storey

Practice in the heart of Low Fell. We are a forward thinking Practice,

continually looking at ways to maintain a high quality service to our 7500

patients. We have an established and efficient administration team which allows

our Clinicians to focus on patient care.

The Practice has

Emis Web supported by Ardens and AccuRX

Active participation in Primary Care Network

Support via PCN Pharmacists, Mental Health Practitioners,

Counsellors and Physiotherapists.

Staff wellbeing initiatives through Better Health at Work

Experience