Medical Secretary / Clinical Administrator

• Process and manage clinical correspondence, referrals and patient records.
• Scan, attach and code documents accurately within the clinical system.
• Process test results, reports and information requests, ensuring appropriate action is taken.
• Liaise with hospitals, community services and other healthcare organisations.
• Provide administrative support, including handling enquiries, typing correspondence and maintaining accurate records.
• Support the wider practice team while ensuring confidentiality and compliance with practice procedures.

• Process all incoming and outgoing correspondence, including hospital letters and clinical documentation.
• Scan, attach and accurately code documents within patient healthcare records.
• Manage clinical correspondence received from hospitals and other healthcare providers.
• Process referrals to secondary care and external agencies.
• Input and maintain patient information on the clinical system.
• Process incoming test results and out-of-hours reports, ensuring they are directed to the appropriate clinician.
• Handle Subject Access Requests (SARs), insurance reports, solicitor letters and DVLA forms.
• Answer telephone calls and respond to administrative queries professionally and efficiently.
• Liaise with hospitals, community services and other healthcare organisations.
• Type letters, reports and associated documents as required.
• Carry out system searches and produce reports when requested.
• Provide general administrative and IT support to practice staff.
• Take minutes at meetings when required.
• Maintain accurate records and ensure compliance with practice procedures and confidentiality requirements.

Essential

• Educated to GCSE level or equivalent.
• GCSE English Grade C4 or above.
• Previous administrative experience.
• Experience working within a healthcare setting.
• Excellent written and verbal communication skills.
• Strong attention to detail and organisational skills.
• Good IT skills and confidence using computer systems.
• Ability to work independently and as part of a team.
• Commitment to maintaining strict confidentiality.
• Flexibility to work across both Ellesmere and Whitchurch sites.

Desirable

• Experience using EMIS Web and Docman.
• Proficiency in Microsoft Office and Outlook.
• Strong planning, prioritisation and time management skills.
• Previous experience in a medical secretary, clinical correspondence or healthcare administration role.