Medical Secretary

Provide comprehensive secretarial support to

clinicians, including audio typing of medical correspondence, referrals, and

reports.

Manage incoming and outgoing correspondence

via Docman and EMIS.

Process electronic referrals (e-RS), ensuring

all necessary documentation is attached and sent within required timeframes.

Maintain accurate and up-to-date patient

records, adhering to confidentiality and data protection policies.

Support the management of Klinik or other

online consultation systems.

Handle incoming calls and emails

professionally, ensuring timely responses and appropriate action.

Prioritise workload to meet deadlines while

maintaining accuracy and attention to detail.

Job Description Medical Secretary

Responsible to: Deputy

General Manager/Operations Manager

Location: Ashford

Medical Partnership

Hours: Flexible 16 hours to 37.5 Wednesday and Friday essential; other days flexible

Salary: Depending

on experience

To provide efficient, confidential, and high quality

secretarial and administrative support to the GPs, clinical team, and

management within Ashford Medical Partnership. The post holder will ensure the

smooth flow of communication between patients, hospitals, and other healthcare

professionals, supporting the delivery of safe and effective patient care.

Provide comprehensive secretarial support to

clinicians, including audio typing of medical correspondence, referrals, and

reports.

Manage incoming and outgoing correspondence

via Docman and EMIS.

Process electronic referrals (e-RS), ensuring

all necessary documentation is attached and sent within required timeframes.

Maintain accurate and up-to-date patient

records, adhering to confidentiality and data protection policies.

Support the management of Klinik or other

online consultation systems.

Handle incoming calls and emails

professionally, ensuring timely responses and appropriate action.

Prioritise workload to meet deadlines while

maintaining accuracy and attention to detail.

Liaise with hospital departments, community

services, and other healthcare providers to follow up on referrals and

investigations.

Support clinicians with administrative tasks related

to Cardiology, Dermatology (Dermasight), and other specialist services.

Coordinate patient appointments, follow ups,

and correspondence where required.

Use EMIS, e-Referral Service, and other NHS

systems competently.

Maintain patient confidentiality in line with

GDPR and practice policy.

Generate and update reports and spreadsheets

using Excel and other IT software.

Work collaboratively with the admin and

clinical teams to ensure efficient service delivery.

Contribute to improving processes and systems

within the practice.

Demonstrate a professional, friendly, and

empathetic approach when dealing with patients and colleagues.

Undertake training and development as

required to maintain and enhance role competence.

Essential

Desirable

Previous experience as a Medical Secretary

or similar administrative role

Experience in a GP Practice or NHS

environment

Strong IT skills, including Microsoft

Office (especially Excel)

Audio typing or transcription experience

Emis

Docman

e-RS

Excellent communication and organisational

Skills

Knowledge of Klinik or eConsult systems

High level of accuracy and attention to

detail

We are a friendly, proactive and forward-thinking practice. We run our own independent PCN. As part of our recent growth, we are looking to recruit further staff members to complement our existing team.

The current workforce is led by 6 GP Partners, Salaried GPs, Allied Health Professionals, a large Nursing/HCA Team and our other highly skilled allied healthcare professionals. The clinical team is complimented by a General Manager and a large Administrative team consisting of reception, administrative and secretarial staff.

Qualifications

Essential: - Previous experience as a Medical Secretary or similar administrative role

Desirable: - Experience in a GP Practice or NHS environment

Experience

Essential: - Strong IT skills, including Microsoft Office (especially Excel)

Desirable: - Audio typing or transcription experience; - Emis; - Docman; - e-RS

Communication

Essential: - Excellent communication and organisational skills

Desirable: - Knowledge of Klinik or eConsult systems