Medical Secretary 12-month cover
Jubilee Street Practice
London, E1 0LS
Salary
£32,201 to £38,549
Contract
Fixed-Term
Hours
Not specified
Closing date
2 September 2026
2 days left
Job description
The Jubilee Street Practice Ltd is looking for an experienced, organised and confident Medical Secretary to join our team for 12 months of sabbatical ...
The Medical Secretary will provide high-quality secretarial and referral support to the practice, with a particular focus on NHS e-Referral Service workflows.
The role will include processing and monitoring eRS referrals, Advice & Guidance, Advice & Refer workflows, clinical correspondence, Subject Access Requests, insurance reports, medical reports and other secretarial work.
The post-holder will work closely with clinicians, administrative teams, patients and external providers to ensure work is completed accurately, confidentially and within agreed timescales.
This is a 30-hour-per-week role for 12 months to cover a sabbatical.
Working days are expected to be Monday to Friday. Remote working may also be considered, if discussed and agreed at interview, but this is not a fully remote role. At least 70% of the role must be worked on site, and the first four weeks will be fully on site to support induction, training, workflow familiarisation and integration with the team. Remote working will only be agreed where induction is completed successfully.
KEY OBJECTIVES
- Manage eRS referral workflows safely and efficiently:Process and monitor NHS e-Referral Service activity, including referrals, worklists, Advice & Guidance and Advice & Refer workflows, ensuring actions are completed accurately and escalated appropriately.
- Provide high-quality medical secretarial support: Support clinicians and the wider practice by preparing, processing and tracking referrals, correspondence, reports and patient-related documentation.
- Coordinate clinical administration and patient communication: Ensure patient referral queries, hospital correspondence, advice outcomes and follow-up actions are handled clearly, professionally and within agreed timescales.
- Process SARs, insurance and private report requests: Support the practice with Subject Access Requests, insurance reports, medical reports and related administrative work in line with confidentiality, information governance and practice procedures.
- Maintain accurate records, tracking and governance: Ensure all secretarial work is recorded, tracked and filed correctly on EMIS and relevant systems, with risks, delays or incomplete information escalated promptly.
- Work collaboratively with clinical and administrative teams: Act as a key link between clinicians, patients, hospitals, external services and internal teams to support safe, timely and coordinated patient care.
- General responsibilities: Work flexibly and professionally within the wider practice team, maintaining high standards of confidentiality, accuracy, communication and patient-centred administrative support.
- Circle membership:Participate in relevant practice Circles aligned to the role, supporting shared accountability, service improvement and delivery of agreed actions linked to secretarial, access, governance or administrative workflows.
Please see the Supporting Information section to download the full Job Description for this role.
The Jubilee Street Practice Ltd is a GMS, twice-rated CQC Outstanding practice in Tower Hamlets with a reputation for ambition, innovation and high-quality care. We are proud of our clinical standards, but we are just as proud of our culture that promotes curiosity, is values-led and committed to learning.
Our work has been recognised in national and international improvement spaces, including IHI & BMJ Conference in Oslo in 2026. We are continuing to develop new models of access, digital working, patient feedback, staff wellbeing, governance and neighbourhood care. We are a practice that tests ideas, learns quickly, shares openly and takes improvement seriously.
We are not a practice that sees Outstanding as a badge on the wall. We see it as a responsibility to our local community and our staff.
We are also a practice with a strong internal culture. We invest in staff, protect learning time, encourage leadership at all levels, and create space for people to contribute beyond the narrow boundaries of their job title.
Our population is diverse, our work is complex, and our ambition is high. We are looking for a GP who wants to be part of that.
Experience
Essential
- Please refer to the full Job Specification which can be downloaded from the Supporting Information section for this post.
Desirable
- Please refer to the full Job Specification which can be downloaded from the Supporting Information section for this post.
Qualifications
Essential
- GCSE grade A to C in English and Maths OR Candidate is able to demonstrate an equivalent level of literacy and numeracy through relevant qualifications, training or practical experience.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
19 August 2026
Last checked
21 August 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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