Medical Receptionist/Care Navigator with additional duties
Longlevens Surgery
Gloucester, GL2 0AJView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
26 October 2026
6 days leftJob description
We are looking for an enthusiastic, compassionate and organised Care Navigator to join our primary care team with additional responsibilities. As a Ca...
- Able to support other members of the reception team with general queries and being a point of contact
- Dealing with some patient complaints.
- Staff reception rota preparation
- Greeting our patients when they arrive and assisting with enquiries and check ins
- Dealing with our telephone lines to assist our patients with queries and appointment bookings
- Managing our new Rapid Health safe triage system by care navigating patients to the most appropriate appointment or service.
- Managing emails and website enquiries
- Processing prescription requests
- Daily administrative tasks
We would expect you to assist in the smooth running of the practice by supporting patients, GPs and other practice staff, ensuring we meet both patient expectations and our high standards of service.
We will be looking for
Excellent customer service skills and telephone manner
Strong organisational skills and effective multi-tasking
A genuine passion for people's welfare with a kind and friendly disposition
A proactive and quick learner
Excellent communication skills
Ability to support other team members and be a point of contact for queries and questions
Being able to prepare the Staff rota in a timely manner
Dealing with low level complaints/patient queries (associated with Reception/appointment matters)
Longlevens Surgery is a training practice based on the outskirts of Gloucester. We aim to give our patients the very best service we can and as part of that team you will help us to do that.
Our GP Patient survey is encouraging in a challenging environment within the NHS.
- Staff social events
- NHS pension
- Cycle to work scheme
- Health & wellbeing programme
- Sick pay
Interviews will be held on Thursday 29th October
Experience
Essential: - Working within a GP Surgery is preferable and confident on the telephone are pre requisites.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
12 October 2026
Last checked
14 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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