Medical receptionist/Care Navigator

all clinical staff with general administrative tasks as requested

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure

administrative procedures are completed

ensure

correspondence, report, results etc are filed or scanned promptly and in the

correct file

Use

e-mail to forward correspondence as required and record and action all incoming

emails

Process

requests for information I.E SAR and patient online access under the guidance

of the team leader

opening procedures at the start of the day when first to arrive and make all

necessary preparations to receive patients

closing procedures at the end of the day ensuring all confidential information

is stored away securely and internal lights are off

Darwen Healthlink

Medical Receptionist/Care Navigator Job description & Person specification

Hours

per week

25

Receive, assist and direct patients in

accessing the appropriate service or healthcare professional in a courteous,

efficient and effective way.

Provide general assistance to the practice

team and project a positive and friendly image to patients and other

visitors, either in person or via the telephone

Statement

To improve the

health, well-being and lives of those we care for

All

staff at Darwen Healthlink have a duty to conform to the following:

A good attitude and positive action towards

ED&I creates and environment where all individuals are able to achieve

their full potential. Creating such an environment is important for three

reasons: it improves operational effectiveness, it is morally the right thing

to do, and it is required by law.

Patients and their families have the right to be

treated fairly and be routinely involved in decisions about their treatment

and care. They can expect to be treated with dignity and respect and will not

be discriminated against on any grounds including age, disability, gender

reassignment, marriage and civil partnership, pregnancy and maternity, race,

religion or belief, sex or sexual orientation. Patients have a responsibility

to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in

recruitment and career progression. Staff can expect to work in an

environment where diversity is valued and equality of opportunity is

promoted. Staff will not be discriminated against on any grounds including

age, disability, gender reassignment, marriage and civil partnership,

pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Staff have a responsibility to ensure that you treat our patients and their

colleagues with dignity and respect.

Safety, Health,

Environment and Fire (SHEF)

This practice is committed to supporting and

promoting opportunities to for staff to maintain their health, well-being and

safety. You have a duty to take reasonable care of health and safety at work

for you, your team and others, and to cooperate with employers to ensure

compliance with health and safety requirements. All personnel are to comply

with the Health and Safety at Work Act 1974, Environmental Protection Act

1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and

other statutory legislation.

practice is committed to maintaining an outstanding confidential

service. Patients entrust and permit

us to collect and retain sensitive information relating to their health and

other matters, pertaining to their care.

They do so in confidence and have a right to expect all staff will

respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements

are to be met and the trust of our patients is to be retained that all staff

protect patient information and provide a confidential service.

preserve and improve the quality of our output, all personnel are required to

think not only of what they do, but how they achieve it. By continually

re-examining our processes, we will be able to develop and improve the

overall effectiveness of the way we work. The responsibility for this rests

with everyone working within the practice to look for opportunities to

improve quality and share good practice.

practice continually strives to improve work processes which deliver health

care with improved results across all areas of our service provision. We

promote a culture of continuous improvement, where everyone counts and staff

are permitted to make suggestions and contributions to improve our service

delivery and enhance patient care.

Induction Training

On arrival at the

practice all personnel are to complete a practice induction programme; this

is managed by the Office Supervisor.

Darwen Healthink is a well-established 4 GP partner training practice located in a modern, purpose-built building providing services to approximately 15,000 patients.

The building features on-site parking ensuring convenient access to both staff and visitors. There is easy access to the local motorways links, offering excellent connectivity for commuting.

The practice is committed to the well-being of the staff. This is reflected in our funded social events throughout the year, including team building days, Christmas parties and our in-house monthly buffets. We believe in fostering a positive, supportive, and inclusive environment where our staff feel valued and appreciated. We also offer enrolment into the NHS Pension Scheme and uniform is provided.

Qualifications

Essential: - Educated to GCSE Level in Maths & English

Desirable: - NVQ Level 2 in Health & Social Care

Experience

Desirable: - Experience of working as a Medical Receptionist in a Healthcare setting; - Strong IT skills; - Competent on the use of office & outlook; - Emis user skills