Medical Receptionist/Care Coordinator - 27-35.5 hours per week

• Providing a welcoming, professional and compassionate reception service to patients and visitors.
• Answering telephone calls, responding to patient enquiries and assisting patients in accessing appropriate healthcare services.
• Supporting our modern GP triage system, helping patients navigate the most appropriate care pathway.
• Managing appointment requests and maintaining accurate patient information using our clinical system, SystmOne.
• Processing patient correspondence, scanning documents and updating electronic medical records.
• Assisting with repeat prescription requests and administrative tasks in accordance with Practice procedures.
• Communicating effectively with GPs, nurses, pharmacists and other healthcare professionals.
• Working collaboratively with colleagues to ensure the smooth and efficient running of both Practice sites.
• Identifying and escalating patient concerns, complaints or significant incidents in accordance with Practice policies.

• Welcome and assist patients and visitors in a friendly, professional and respectful manner.
• Manage incoming telephone calls and face-to-face enquiries efficiently.
• Support patients to access appropriate services through the Practice's total triage model.
• Assist patients who may have additional communication, accessibility or support needs.
• Maintain patient confidentiality and uphold information governance standards.

• Use SystmOne to maintain accurate patient records, manage appointments and complete administrative tasks.
• Process incoming correspondence, scanning and clinical documentation.
• Undertake coding and filing of clinical correspondence in accordance with Practice procedures and training.
• Process repeat prescription requests in accordance with established protocols.
• Action clinical tasks and pathology results as directed and within the postholder's training and competence.
• Support GPs and other clinicians with day-to-day administrative requirements.

• Work closely with the Patient Services Lead, Senior Care Coordinators and wider Practice team.
• Communicate effectively with patients, colleagues and external healthcare organisations.
• Contribute to a positive, respectful and supportive team environment.
• Demonstrate flexibility and willingness to assist colleagues during busy periods.

• Follow Practice policies, procedures and confidentiality requirements.
• Report concerns, complaints and significant incidents through appropriate channels.
• Participate in mandatory training and ongoing professional development.
• Contribute to service improvements and maintain high standards of patient care.
• Work across both Practice sites according to operational requirements.

• CQC-rated Good, with Outstanding in Well-led recognising the strength of our leadership, teamwork and commitment to improvement.
• Green Impact for Health Gold Award 2025 reflecting our commitment to sustainability and environmentally responsible healthcare.
• A forward-thinking Practice embracing technology and modern ways of working to improve patient access and support our staff.
• A supportive and experienced team where colleagues work together to provide the best possible care for our patients.
• Training and development opportunities helping you build confidence, develop new skills and progress within primary care.
• A rewarding and varied working environment where your contribution makes a genuine difference to our patients and community.

• Workplace pension scheme.
• On-site parking.
• Staff wellbeing support.

Essential

• Experience in customer service, reception, administration or a people-facing role.
• Confident using computers and learning new systems.
• Excellent verbal and written communication skills.
• Ability to prioritise workload, multitask and work under pressure.
• Friendly, compassionate, reliable, adaptable and a positive team player.
• Ability to work agreed shifts within 08:3018:30 and across both Practice sites.

Desirable

• Previous NHS or GP Practice experience.
• SystmOne or other clinical systems.
• Knowledge of medical terminology.
• Experience in a busy reception environment.
• Experience supporting vulnerable individuals.
• Flexibility to provide additional cover when required.