Medical Receptionist/Administrator

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, team members and external agencies
• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions/pathology requests to patient and checking names and address.
• Be able to cover all reception positions as necessary
• Action requests for patient medication via telephone systems, tasks and emails.
• Request, update and complete query messages on system logs.
• Record, update and complete patient tasks within clinical system by liaising with the relevant persons for information.
• Sort all incoming patient-related mail.
• Scan patient-related documents into the clinical system
• Send information to patients via AccuRx text messages
• Check and process new patient registrations.
• Manage practice emails.
• Liaise with teams for network/IT/phone support
• Pulling/filing paper notes for surgeries and updating as necessary.
• Take action as directed by other team members

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure