Medical Receptionist/Administrator

You will work with us to provide a first-class level of reception and administration service to help us deliver a high level of care to our patients.

We are looking for people with at least 12 months administration experience in an office environment, excellent interpersonal skills, competent in IT, and people who are adaptable to change and flexible with good customer skills.

Main Purpose

To provide reception and administrative support

to assist in the day-to-day running of the Practice.

As part of the Reception team, you are employed

to undertake reception and administrative duties as deemed suitable by the Practice Manager. The role involves dealing with patients via the telephone and

face-to-face as they come into the Practice.

You are required to use the Practice computer systems and MS Office software. You are required to have good computer skills,

along with the ability to organise and prioritise a varied workload in a timely

manner.

You are required to act in a professional

manner at all times and adhere to a strict confidentiality policy, as well as other practice policies and guidelines.

We are a small, friendly Practice set in the heart of the community in Hawkesley, Kings Norton and we deliver excellent patient care to approximately 4500 patients.

We have two GP Partners and three Salaried GPs who are supported by the Practice Manager, Nursing team, Health Care Assistants and the Reception/Admin team.

Our emphasis is very much on our patients' needs and our team and we are therefore looking for people who have the ability to really understand and empathise and who are team players.

The Practice is very busy and this is an exciting challenge for the right person.

We offer 5 weeks' annual leave plus Bank Holidays (pro-rata for part-time employees) and an extra day off for your Birthday!

Qualifications

Essential: - Qualified to GSCE level or equivalent; - or; - Significant reception and administration training

Desirable: - NVQ 2 in Business Administration or Customer Services (or willing to work towards); - IT qualifications

Experience

Essential: - At least 12 months administration experience in an office environment

Desirable: - Previous medical receptionist/medical administration experience; - Experience of using EMIS Web clinical system; - Experience of using Docman system