Medical Receptionist/Administrator

• Opening and closing the practice premises and maintaining security in accordance with practice policies and procedures.
• Welcoming patients and visitors in a friendly, professional and courteous manner.
• Responding to patient enquiries in person, by telephone and through digital channels.
• Processing requests for appointments, home visits and telephone consultations, ensuring patients are directed or signposted to the most appropriate healthcare professional or service.
• Managing the appointment system, including booking, amending and cancelling appointments.
• Taking accurate messages and ensuring information is passed promptly to the appropriate person.
• Processing and distributing incoming and outgoing correspondence, including post, emails and electronic communications.
• Monitoring and using practice email accounts and the intranet in accordance with practice procedures and information-governance requirements.
• Processing repeat-prescription requests in accordance with practice policies and procedures.
• Entering, updating and allocating information accurately within patients electronic records.
• Processing, recording and collating information in accordance with practice procedures.
• Liaising professionally with clinicians, colleagues, patients and external healthcare organisations.
• Maintaining patient confidentiality and handling sensitive information with care and discretion at all times.
• Supporting the wider reception and administrative team to ensure an efficient service for patients.
• Complying with practice policies relating to health and safety, confidentiality, data protection, equality and information governance.
• Undertaking other appropriate reception and administrative duties required to support the effective running of the practice.

Essential

• Reception and administration experience in a healthcare setting.

Desirable

• Experience of working in a GP practice.
• Familiar with Emis database.