Medical Receptionist

• Patient Contact: Welcoming visitors warmly and answering phone calls efficiently.
• Care Navigation: Active listening to signpost patients to the right healthcare professional.
• Appointment Booking: Managing electronic clinics, triage systems, and booking slots.
• Data Administration: Registering new patients, scanning files, and updating electronic health records.
• Prescription Support: Processing repeat medication requests safely.
• Compliance Checks:Dedicated time monthly to perform room checks
• Recall Support:Working as part of a team to support long term condition recall

• Line Management & Accountability: Reports directly to and is accountable to Kelly Carney.
• Working Hours: 20 hours per week.
• Core Mission: Driven by the surgery's core philosophy: "Putting you at the heart of what we do".
• Main Objective: Acting as the primary, central hub of communication for patients, the wider multidisciplinary team, and external health agencies (such as community services and secondary care).

• Appointment System Management: Processing online, telephone, and face-to-face booking requests; scheduling, altering, or cancelling clinics via EMIS
• Care Navigation: Welcoming, screening, and actively signposting patients to the correct internal or external medical services.
• Telephony & Communications: Managing incoming switchboard calls, routing queries correctly, and resolving digital tasks or internal emails.
• Medical Data Entry: Formally registering new or temporary patients, entering key information into electronic health records, and applying clinical coding using EMIS and accurate SNOMED codes.
• Prescription Processing: Administering and reviewing repeat prescription requests with high accuracy and efficiency.
• Clinic & Administrative Support: Printing specialised urine forms for the nursing team, sorting documentation requests (such as insurance, DVLA, or SAR files), photocopying, and executing data system searches.
• Environment & Compliance: Maintaining clean, professional notice boards and workspaces, alongside executing monthly governance checks (e.g., testing fire alarms and performing infection control audits).

• Document Management: Digitally scanning and attaching physical correspondence or patient documents to healthcare profiles.
• Facility Logistics: Executing building opening and closing checklists in full compliance with the practice's duty rotas.
• Team Operations: Cooperatively organising lunchtime or out-of-hours coverage rotas, checking stationery stock levels, and assisting with audits directed by the practice's audit lead.

• Equality, Diversity, and Inclusion (ED&I): Promoting an environment free from discrimination across all legally protected characteristics. Patients must be routinely included in treatment decisions, and all colleagues must be treated with dignity and fairness.
• Safety, Health, Environment, and Fire (SHEF): Continually evaluating risks to keep the workplace hazard-free. Compliance is mandatory under legislation including the Health and Safety at Work Act 1974, Environmental Protection Act 1990, and Fire Precautions Regulations 1999.
• Confidentiality & Data Protection: Safeguarding highly sensitive patient health data to protect privacy and preserve legal and institutional trust.
• Continuous Improvement (CI): Participating in multidisciplinary case reviews, analyzing serious incidents, and offering proactive suggestions to refine practice workflows and clinical safety.
• Professional Development: Completing the custom practice induction program, undergoing mandatory training assigned by Sophia Raja, and mentoring other team members to share best practices.
• Security Protocols: Strictly guarding physical and digital access codes or passwords. Door lock codes must never be shared, and suspicious activity must be instantly flagged to Kelly Carney.
• Professional Conduct & Leave: Maintaining an appropriate dress code for the public-facing role. Annual leave is fully supported, with bank holidays calculated on a pro-rata baseline reflective of the 20-hour contract.

Essential

• Good standard of general education
• GCSE (or equivalent) English at Grade C/4 or above.
• GCSE (or equivalent) Mathematics at Grade C/4 or above.

Desirable

• Recognised medical administration/reception qualification (e.g., AMSPAR or BSMSA certificates).

Essential

• Public & Customer Facing Service
• Clear history of answering incoming phone calls, managing heavy call volumes, and efficiently transferring or resolving caller requests.
• Background in standard office operations, including handling tasks, managing internal emails, photocopying, and organising files.
• Data Processing & Computer Literacy: Experience utilizing digital software platforms for accurate data entry, managing digital information, and system navigation - Including EMIS
• Collaborative Teamwork: Prior experience working effectively within a fast-paced team environment while successfully prioritizing a personal workload.
• At least 2 years experience working in General Practice