Medical Receptionist

The post holder will greet patients on entry to the practice and provide a point of communication between patients, doctors and other medical staff.

Duties will involve

Answering telephone calls, booking appointments and taking messages as required

Dealing with all patient enquiries

Using appointment systems to book appointments and recalls

Explaining practice arrangements to new and temporary patients

Ensuring consulting rooms and waiting areas are prepared and kept tidy each day

Maintaining strict confidentiality at all times

Skills/abilities required

Excellent customer service skills

Good standard of general education

Strong communication skills both oral and written

I.T. Literate

Excellent organisation skills

Flexible and adaptable

Well motivated

Previous work experience in a similar environment would be desirable

A DBS check will be requested for the successful applicant.

Job Types Part-time, Permanent

Wychbury Medical Group is a large, well-established GP practice serving approximately 23,000 patients across three sites. The role is primarily based at Wychbury Medical Centre, with occasional requirements to attend our other two sites; all locations are within a 3-mile radius.

We have a large, friendly, and supportive administration team, the majority of whom are based at Wychbury Medical Centre. Teamwork, mutual respect, and a patient-centred approach are central to how we work, and new colleagues are welcomed and supported as part of the wider practice team.

The practice was rated Good by the CQC in November 2025, reflecting our ongoing commitment to delivering safe, effective, and high-quality care to our patients.

As a busy, forward-thinking practice, we value reliability, flexibility, and a positive attitude. We aim to provide a supportive working environment with opportunities to develop skills and contribute to the continued improvement of our services.

Qualifications

Skills