Medical Receptionist

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Organise appointments on the computerised appointments system, maintaining an awareness of the partners rota and prevailing conditions that could affect the optimum management of appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Take accurate messages, assessing their urgency, and passing on the information appropriately to doctors, nurses and other staff attached to the practice
• Use tact, diplomacy and care when dealing with patients who may be upset, including those who may react aggressively or abusively
• To undertake a variety of administrative tasks adhering to set practice protocols and to implement and initiate new policies where necessary
• Cover where necessary in the absence of other receptionists/administrators on sick or annual leave etc.
• Undertake general administrative duties.
• To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Make appointments and check in patients on the computerised appointments system, maintaining an awareness of the partners rota and prevailing conditions that could affect the optimum management of appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Advise new patients of the registration process. Register patients appropriately, including the forwarding/receipt of patients records and amendment and updating of patient details and direct to appropriate waiting area
• Take accurate messages, assessing their urgency, and passing on the information appropriately to doctors, nurses and other staff attached to the practice
• Prepare repeat prescriptions and record them on the computer following practice protocols, being aware of the restrictions applied to the controlled drugs issuing and collection procedures
• File and archive records, letters and reports
• Arrange appointments and transport for patients, including emergency transport arrangements
• Sort incoming and outgoing mail, emails and faxes as necessary
• Ensure timely and appropriate transportation or postage of samples/ specimens to hospital
• Use tact, diplomacy and care when dealing with patients who may be upset, including those who may react aggressively or abusively
• Provide IT support and troubleshooting for the practice.
• Receive payments from patients and record accurately in cash receipt books and provide receipts
• To undertake a variety of administrative tasks adhering to set practice protocols and to implement and initiate new policies where necessary
• Be aware of external organisations and their relationship with the practice e.g. Barnet Federation Hub and choose and book system
• Keep the reception office, records and waiting rooms tidy and undertake any other tasks which contribute to the smooth and efficient organisation of these areas
• Cover where necessary in the absence of other receptionists/administrators on sick or annual leave etc.
• Attend suitable training sessions or courses, approved by the Practice Manager, in order to enhance skills and knowledge including online training through Blue Stream Academy.
• Undertake general administrative duties.
• To undertake any other duties which may reasonably be delegated by the Partners and the Practice Manager

Essential

• Office administration knowledge and experience using EMIS Web & Docman systems.
• Excellent written and verbal communication skills, including the ability to draft correspondence.
• Excellent keyboard skills.
• Clear and legible handwriting.
• Have a friendly, approachable demeanour.
• Ability to record information accurately and correctly.
• Ability to work under own initiative and as a member of a team member.
• Ability to prioritise work to achieve deadlines.
• Ability to maintain a positive attitude to work demands.
• Adaptable to change / Flexibility.