Medical Receptionist

• To have a thorough knowledge of all practice procedures.
• Computer data entry, processing and recording information in accordance with practice procedures.
• Providing clerical assistance to practice staff as required, including word/data processing, electronic filing, photocopying, and scanning.
• Cover sickness/annual leave and work reasonable overtime when required.
• Receiving patients, consulting with members of the practice team.
• Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
• Be able to cover all reception positions as necessary.
• Taking messages and passing on information.
• Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
• Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.
• Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.

• Receiving patients, consulting with members of the practice team.
• Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
• Be able to cover all reception positions as necessary.
• Taking messages and passing on information.
• Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
• Filing and retrieving paperwork.
• Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.

• Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
• Monitor effectiveness of the system and report any problems or variations required.

• Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines.
• Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day.

Essential

• Works effectively independently and as a member of a team
• Flexible approach to meet service needs and ensure a
• Practicer focused response
• Self-motivated and proactive
• Continued commitment to improve skills and ability in new areas of work
• Demonstrate excellent interpersonal and communication skills

Desirable

• Works effectively independently and as a member of a team
• Flexible approach to meet service needs and ensure a
• Practicer focused response
• Self-motivated and proactive
• Continued commitment to improve skills and ability in new areas of work
• Demonstrate excellent interpersonal and communication skills

Essential

• GCSEs at grade C or equivalent, including English and Maths
• Training in administration/clerical duties at NVQ level or above
• NVQ Level 2/3 in Customer Services or Health Care or related discipline

Desirable

• GCSEs at grade C or equivalent, including English and Maths
• Training in administration/clerical duties at NVQ level or above
• NVQ Level 2/3 in Customer Services or Health Care or related discipline