Medical Receptionist

Receive, assist and care navigate

patients to accessing the appropriate service or health care professional in a

courteous, efficient and effective way.

Provide assistance to the Practice

Team and project a friendly and positive image to patients and other visitors,

either in person or via the telephone.

Open the premises at the start of the day when

first to arrive, de-activate alarm and make all necessary preparations to

receive patients.

When last to leave at the end of the day, ensure

that the building is totally secured, internal lights are off, and the alarm is

activated following the locking up checklist.

Care Navigation signpost patients to the most

appropriate service

Ensure all new patients are registered onto the

computer system promptly and accurately, ensuring they are within the Practice

boundary.

Explain Practice arrangements and formal

requirements to new patients and those seeking temporary cover and ensure

procedures are completed.

Deal with all general enquiries, explain

procedures and make new and follow-up appointments.

Chaperone patients as and when required.

Action medication queries, repeat prescriptions,

online repeat prescription requests in a prompt manner.

Liaise with patients and pharmacies to resolve

issues with medication.

Receive SystmOne training, the Practices

computer system, and fully utilise the system.

Enter requests for home visits electronically on

SystmOne, ensuring all relevant details are documented accurately.

Open and scan daily post onto SystmOne,

allocating to the relevant clinician.

Advise patients of relevant charges for private

services (Non General Medical Services) and accept payment.

Provide general support to clinicians,

management team and other health professionals.

Provide cover for colleagues in the event of

sickness and shortage which may involve changing shift times/days and surgery

base.

Work extended hours service as required.

The Medical Group is a large, friendly GP Practice working

across five surgery sites.

The successful applicant will preferably have past GP

practice experience as well as excellent customer service and reception skills.

The post is a permanent position on completion of successful six month

probationary period.

A driving licence is essential as you may be required to

work at one of our other surgery sites from time to time.

Skills

Qualifications

Experience