Medical Receptionist
The Avenues Medical Centre
HULL, HU5 3TJView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
6 November 2026
13 days leftJob description
We are seeking a dedicated and professional Part-Time Medical Receptionist to join our healthcare team here at The Avenues Medical Centre. The ideal c...
Greet patients and visitors warmly, professionally and friendly ensuring a welcoming environment
Manage patient check-in and check-out processes, including verifying personal information and contact details. Assisting patients using the self check-in machine in the waiting room
Schedule appointments, confirm bookings, and handle cancellations or rescheduling requests
Maintain accurate patient records and ensure confidentiality in accordance with the data protection regulations
Answer phone calls promptly, addressing inquiries or directing calls to appropriate staff members. Including patient call backs
Process incoming mail and manage correspondence effectively
Process medication requests from patients
Maintain an organised reception area, ensuring it is tidy and well-stocked adhering to the surgeries Clear Desk Policy
Collaborate with healthcare professionals to facilitate efficient patient flow within the practice
Utilise the use of our Extended Access Appointments & CDC Centre
Follow and adhere to all Practice Processes, Protocols, SOPs & Practice Policies. You will also be required to keep up to date with any changes
Manage the Reception Teams generic email account, action all emails accordingly and in a timely manner.
Signpost and Care Navigate patients to the most appropriate care/service. This may include a Pharmacy First Referral etc
Greet
patients and visitors warmly, professionally and friendly ensuring a welcoming
environment
patient check-in and check-out processes, including verifying personal
information and contact details. This would also include updating the patients
records where needed. Assisting patients using the self check-in machine in the
waiting room
Schedule
appointments, confirm bookings, and handle cancellations or rescheduling
requests
Arrange/book
interpreters where needed for patients using AA Global either booking via their
online portal or over the telephone
Maintain
accurate patient records and ensure confidentiality in accordance with the data
protection regulations/GDPR. Document clearly & accurately
Answer
phone calls promptly, addressing inquiries or directing calls to appropriate
staff members. Including patient call backs
on the patients record if Third Party Consent has been granted if you are not
speaking to the patient directly. Should no consent be documented on the record
follow the practice policy and adhere to Data Protection, GDPR and Patient
incoming mail either by internal post or external post and manage
correspondence effectively. Opening, date stamping, initialing and passing all
documents onto the correct team
medication requests from patients face to face at the front reception desk,
online requests via System Online or the NHS App, email, telephone (certain
cohorts of patients only) or paper requests
Maintain
an organised reception area, ensuring it is tidy and well-stocked with
necessary materials adhering to the surgeries Clear Desk Policy
Accepting
samples at the front reception desk following the practice process and passing
onto the nursing team to action
Collaborate
with healthcare professionals to facilitate efficient patient flow within the
practice
Utilise
the use of our Extended Access Appointments on remote booking & CDC Centre
mandatory training either online or face to face when required and keeping up
to date with all training. You will also be required to monitor when your
training is due for renewal. Attend PTL afternoons
Follow
and adhere to all Practice Processes, Protocols, SOPs (Standard Operating
Procedures) and Practice Policies. You will also be required to keep up to date
with any changes/updates
cash payments for Non-NHS Private work from patients which is chargeable
following the practice Private Charges list. Being responsible for issuing the
patient with a receipt of payment, log/document in the patients record and
place all monies in the secure Private Money Box, maintaining the money is kept
secure & safe.
Support
the GP Partners and Nursing Team to chaperone in appointments as needed once
you have undertaken the relevant training.
Manage
the Reception Teams generic email account, action all emails accordingly and in
a timely manner.
Signpost
and Care Navigate patients to the most appropriate care/service. This may
include a Pharmacy First Referral, signpost to NHS111, Urgent Care etc
Action
tasks and other duties assigned to your work station that day.
Single site GP Practice4 GP Partners & 1 Salaried GPLead Nurse, HCA & PhlebotomistAdmin: 2 Coders, 2 Secretaries, Pharmacy Tech & 5 Receptionists
Company
pension.
On-site
parking.
Ability
to apply for an NHS Blue Light Discount Card.
Experience
Essential
- Previous experience in an administrative or office role, preferably within a medical setting is desirable.
- Strong organisational skills with attention to detail to manage multiple tasks effectively.
- The ability to prioritise workload, multitask and work well under pressure in a very busy, fast pace working environment.
- A strong team player who can work well as part of a team but can also work independently using their own initiative.
- A supportive, "can do" attitude, professional and strong work ethic and a willingness to learn is paramount/required for this role.
- Excellent verbal and written communication skills to interact professionally with patients, other NHS Organisations, outside agencies, and staff/colleagues.
- Proficient in using Microsoft Office Software, good IT skills/knowledge/understanding and the use of electronic medical record systems such as SystmOne.
- Ability to handle sensitive information discreetly and maintain patient confidentiality/GDPR.
- The ability to handle difficult conversations with an understanding of conflict resolution.
- A friendly disposition with a commitment to providing outstanding customer service.
- Flexibility to adapt to changing priorities in a fast-paced environment.
- Be flexible with offering cover/overtime where needed when there are gaps in the rotas for annual leave or sickness. We try to give as much notice as possible but unfortunately sometimes this is not always possible and last minute cover/overtime maybe required therefore staff must be flexible and willing.
Desirable
- Previous experience in an administrative or office role, preferably within a medical setting is desirable.
- Strong organisational skills with attention to detail to manage multiple tasks effectively.
- The ability to prioritise workload, multitask and work well under pressure in a very busy, fast pace working environment.
- A strong team player who can work well as part of a team but can also work independently using their own initiative.
- A supportive, "can do" attitude, professional and strong work ethic and a willingness to learn is paramount/required for this role.
- Excellent verbal and written communication skills to interact professionally with patients, other NHS Organisations, outside agencies, and staff/colleagues.
- Proficient in using Microsoft Office Software, good IT skills/knowledge/understanding and the use of electronic medical record systems such as SystmOne.
- Ability to handle sensitive information discreetly and maintain patient confidentiality/GDPR.
- The ability to handle difficult conversations with an understanding of conflict resolution.
- A friendly disposition with a commitment to providing outstanding customer service.
- Flexibility to adapt to changing priorities in a fast-paced environment.
- Be flexible with offering cover/overtime where needed when there are gaps in the rotas for annual leave or sickness. We try to give as much notice as possible but unfortunately sometimes this is not always possible and last minute cover/overtime maybe required therefore staff must be flexible and willing.
Qualifications
Essential: - GCSE grade A to C in English and Maths; - Previous experience in an administrative or office role, preferably within a medical setting is desirable.
Desirable: - Previous experience in working in a medical setting.; - Used our clinical system: SystmOne
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
24 October 2026
Last checked
24 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Explore related