Medical Receptionist

Responsible for dealing with all

matters concerning the non clinical care of patients, either F2F on by

telephone. A strong professional and flexible approach is essential for the day

to day running of the organisation of the practice and in the approach to

future developments.

Job Responsibilities: The duties and

responsibilities to be undertaken by members of the practice administration

team may include any or all of the items in the flowing list. Duties may be

varied from time to time under the direction of the Team Leader, Practice Manager and Deputy

Practice Manager, dependent on current and evolving practice workload and

staffing levels.

Maintaining security in accordance

with practice protocols

Being aware of and remaining abreast

of practice policies and protocols

Knowing where to find phone numbers,

policies and contacts

Computer data entry/data collection

and collation; processing and recording information in accordance with practice

procedures

Initiating contact with and

responding to requests from patients, other team members and associated

healthcare agencies and providers

Clearing and re-stock consulting

rooms as required

Providing clerical assistance to the

practice, pcn and CCG staff as required from time to time, including word/data

processing, filing, photocopying, scanning

Providing refreshments for staff and

visitors as required; keeping the kitchen

area tidy and collecting cups from clinical rooms

Keeping the reception area tidy and

free from obstructions and clutter

Charging patients the appropriate

amount for private work, providing a receipt to the patient and recording

charge in the receipt book

Receiving, checking and signing for

deliveries

Maintaining a record of daily lab

tests, both outgoing and incoming, in a manner suited to the needs of the

practice

Filing of notes

Processing F2F and telephone requests

for appointments, visits and telephone consultations and ensuring callers are

directed to the appropriate healthcare professional

Taking messages and passing on

information

Other tasks

This job description does not

represent an exhaustive list of duties and responsibilities and it may be

amended in light of any organisational and development requirements of the

Practice.

Cover for holidays and sickness as

and when it is needed.

Ideally you will have experience of

working in a GP Practice and using System one Clinical System and DOCMAN would

also be beneficial.

To act as the first point of contact

for anyone visiting the surgery or calling on the telephone.

To receive patients on arrival and

direct them to the correct surgery when required.

To deal politely and efficiently with

visitors and, as a member of the practice team, provide a courteous and helpful

service.

To ensure patient notes are correctly

extracted and re-filed when necessary.

To ensure patient confidentiality is

respected at all times and to adhere to the Data Protection Act.

Answer telephone and deal with or

re-direct enquiries, booking appointments etc.

Receive prospective patients and

register patients.

Our mission is to provide an excellent, high quality health experience

for all our patients. We are a large team, supporting approx 11,300 patients

across our catchment area in the Great Barr area.

Our team cross cover and support each other and we have fantastic

relationships with the local community services including pharmacies, CCG and

our PCN.

Experience