Medical Receptionist
Salisbury House Surgery
Leighton Buzzard, LU7 1RS
Salary
£12.71
Contract
Permanent
Hours
Not specified
Closing date
25 September 2026
22 days left
Job description
Join our friendly and supportive GP practice as a Medical Receptionist, where youll play a vital role in helping patients access the right care and su...
The Medical Receptionist will be a key point of contact for our patients, providing a friendly, professional and efficient service both in person and over the telephone. You will help patients access the most appropriate care, manage appointment requests and support a wide range of day-to-day administrative tasks.
The role involves working closely with GPs, nurses and the wider practice team, handling patient enquiries sensitively and confidentially, processing information accurately and helping to ensure the practice runs smoothly. You will need to be organised, adaptable and confident working in a busy environment while always providing excellent patient care.
Working hours 26 hours per week
- Monday: 8:30am 4:40pm
- Tuesday: 8:30am 2:00pm
- Wednesday: 8:30am 4:30pm
- Thursday: 8:30am 2:00pm
- Friday: Non-working day
Please note that although Friday is your usual non-working day, flexibility is essential, and you will be required to work Fridays when necessary to provide annual leave cover for other members of the reception team.
Job Description Medical Receptionist
Job Title: Medical ReceptionistHours: 26 hours per weekResponsible to: Practice Manager / Deputy Practice Manager
Job PurposeTo provide a professional, efficient and welcoming reception service to patients and support the smooth day-to-day running of the practice.
The Medical Receptionist is often the first point of contact for our patients and therefore plays an important role in their experience of the practice. The successful candidate will need to communicate with compassion and professionalism while maintaining confidentiality and dealing effectively with a busy and varied workload.
Main Duties and Responsibilities- Answer incoming telephone calls and deal with patient enquiries appropriately.
- Use care navigation skills to help patients access the most appropriate member of the healthcare team or service.
- Book, amend and cancel appointments in accordance with practice procedures.
- Process requests and enquiries from patients, clinicians and other healthcare professionals.
- Accurately record and update patient information on the clinical system.
- Assist patients with general queries and explain practice procedures and available services.
- Manage incoming correspondence, tasks and electronic communications and direct these to the appropriate person or team.
- Liaise with hospitals, pharmacies, community services and other healthcare providers when required.
- Assist with administrative duties including scanning, filing, document processing and other general office tasks.
- Maintain patient confidentiality at all times and comply with information governance and data protection requirements.
- Recognise potentially urgent situations and escalate concerns appropriately in accordance with practice procedures.
- Deal with challenging or sensitive situations calmly, professionally and compassionately.
- Work collaboratively with GPs, nurses, healthcare professionals, reception colleagues and the wider practice team.
- Attend team meetings, training sessions and protected learning events as required.
- Undertake any other reasonable duties appropriate to the role to support the effective running of the practice.
Working HoursThe contracted hours for this position are 26 hours per week, worked as follows:
Monday: 8:30am 4:40pmTuesday: 8:30am 2:00pmWednesday: 8:30am 4:30pmThursday: 8:30am 2:00pmFriday: Usual non-working day
Flexibility is an important requirement of this position. Although Friday will normally be your non-working day, you will be required to work on Fridays when necessary to provide annual leave cover for other members of the reception team.
ConfidentialityThe post holder will have access to confidential information relating to patients, their families, practice staff and other healthcare professionals. All information must be treated in the strictest confidence and handled in accordance with practice policies, UK GDPR and relevant legislation.
Health and SafetyAll employees have a responsibility to take reasonable care of their own health and safety and that of colleagues, patients and visitors. The post holder will be expected to follow practice health and safety procedures and report any concerns appropriately.
Equality, Diversity and InclusionThe practice is committed to providing an inclusive environment for patients and staff. The post holder must treat everyone with dignity and respect and support the practice's commitment to equality, diversity and inclusion.
Training and DevelopmentThe successful candidate will receive appropriate induction and training and will be expected to participate in ongoing training and development relevant to their role.
Previous experience within a GP practice or NHS environment would be advantageous; however, we also welcome applications from candidates with strong customer service, reception or administrative experience who have the right attitude and are willing to learn.
This job description is intended as a guide to the main responsibilities of the role and may be amended from time to time to reflect the changing needs of the practice and primary care.
We are a friendly, busy and well-established GP practice committed to providing high-quality, compassionate care to our local community. Our team is made up of GPs, nurses, healthcare professionals, receptionists and administrative staff who work closely together to provide the best possible service for our patients.
We pride ourselves on having a supportive and welcoming working environment where teamwork is extremely important. Primary care can be fast-paced and challenging, but we believe in supporting one another, communicating openly and recognising the valuable contribution every member of the team makes.
We are looking for someone who shares our commitment to excellent patient care and enjoys being part of a team. We encourage learning and development and provide the training and support needed to help our staff feel confident and successful in their roles.
Benefits of joining our team include NHS pension eligibility, generous annual leave, training and development opportunities, a supportive management team and the opportunity to work alongside a great group of people while making a genuine difference to patients within our community.
Experience
Essential
- Previous experience of working in a customer-facing, reception, administrative or similar role.
- Experience of dealing with members of the public both face-to-face and over the telephone.
- Experience of working as part of a team.
- Experience of managing a busy and varied workload.
- Experience of using IT systems and accurately entering or processing information.
Desirable
- Previous experience working within a GP practice, primary care or another NHS/healthcare setting.
- Experience using a GP clinical system such as SystmOne.
- Previous experience of care navigation or signposting patients to appropriate healthcare services.
- Knowledge of NHS primary care services and how a GP practice operates.
- Previous training or experience in information governance, confidentiality or data protection.
Qualifications
Essential
- Good standard of general education, including English and Maths or equivalent.
- Good written and verbal communication skills.
- Basic IT skills and confidence using computer systems.
Desirable
- Previous experience working within a GP practice, primary care or another NHS/healthcare setting.
- Experience using a GP clinical system such as SystmOne.
- Previous experience of care navigation or signposting patients to appropriate healthcare services.
- Knowledge of NHS primary care services and how a GP practice operates.
- Previous training or experience in information governance, confidentiality or data protection.
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
3 September 2026
Last checked
3 September 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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