Medical Receptionist & prescription clerk
Forum Family Practice
Cramlington, NE23 6QN · Cramlington, NE23 6QNView on map(opens Google Maps in a new tab)
Salary
Negotiable
Contract
Permanent
Hours
Not specified
Closing date
1 November 2026
9 days leftJob description
Forum Family Practice are looking to recruit a friendly, motivated, enthusiastic and experienced full time care navigator & prescription clerk to join...
- Ensure all patients and visitors are greeted professionally and politely with their queries dealt with effectively and efficiently.
- Answer all incoming calls from patients and other health care professionals. Divert or take messages as required.
- Deal with administrative queries and requests from patients & GP's.
- Maintain and monitor the practice appointments system. Make/re-arrange/cancel appointments as required.
- Initiate contact with and respond to requests from patients, other team members and associated healthcare providers
- Scan all patient information i.e. medical document sensoring all patient records are kept up to date.
- Deal with referrals to primary and secondary care
- Process and distribute incoming (and outgoing) post as well as dealing with other adhoc duties and general administrative tasks.
- Answer our prescription line taking requests for medications and dealing with patient queries
- Liaising with pharmacies and managing repeat dispensing tasks.
- To ensure that all visitors
and telephone callers to the practice are greeted professionally and telephone
calls are managed appropriately.
- Making appointments on
SystmOne, prioritising patient expectations and booking accordingly.
- The post holder will action
front desk tasks in a timely manner.
- The post holder will process prescription requests in
a timely manner, liaising with the relevant other teams where needed.
Other duties include actioning prescription tasks, promote online ordering
for repeat medications.
- The post holder must work as part of a team, have the
ability to organise and prioritise their own workload on a day to day
basis, and observe strict rules about confidentiality at all times.
Reports
- To follow the protocol for logging and running patient
reports as requested.
- Ensure appropriate costs are aligned with each report.
Data Entry (in
training)
post holder will maintain a manageable workload that comes through the
workflow, the workflow will be checked regularly and processed within the
timescales set. Any items that need
actioning followed up or investigating will be carried out within the correct
processes, ensuring clinical data is directed to relevant teams with a clear
guidance of expected outcome.
Any
other duties requested by the partners or management.
Communication
The post-holder
should recognise the importance of effective communication within the team and
Will strive to
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of
communication and respond accordingly
The post-holder
will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own
actions, either directly or under supervision
- Contribute to the effectiveness of the team by
reflecting on own and team activities and making suggestions on ways to
improve and enhance the teams performance
- Work effectively with individuals in other agencies to
meet patients needs
- Effectively manage own time, workload and resources
Skills,
Work accurately and methodically
Meet deadlines
Use medical terminology
Pay attention to detail
Work in a team but use their own
initiative
Work with all types of people
Be helpful and reassuring if dealing
with patients and their families
Excellent keyboard skills
IT skills
Good spelling and grammar
Family Practice: Just like our name, we are a family friendly practice, we have
high levels of patient and staff satisfaction. We are a teaching practice and look after 9450 patients and are currently rated in the top 6% of GP practices in the
country according to patient feedback. We have high QoF attainment.
We are an enthusiastic, innovative, and forward-thinking team with a passion for delivering exceptional patient care. Alongside our strong clinical performance and patient satisfaction, we are committed to embracing digital innovation and smarter ways of working to maximise efficiency, improve access, and enhance the experience of both patients and staff. We are continually evolving to meet the challenges of modern general practice and are excited about shaping the future of healthcare within our community.
You will join a friendly
clinical team of 4 Partner GPs, 3 Salaried GPs, 2 ANPs, 2 Practice Nurses, 4 Health Care
Assistants.
In addition to support our practice through our Primary Care
Network, we have assigned 2 Link workers, 3 Pharmacists, 2 Mental Health
Practitioner & 2 visiting Paramedic/ANP. We also have a medication technician team to support prescription
queries and medication reviews.
The non-clinical team who will look after and
support you, includes a managing partner and 12-person admin support structure.
Qualifications
Essential: - GCSE A to C: Maths & English; - Computer Literate / IT skills; - Organisational Skills; - Medical Terminology
Desirable: - NVQ Administration Level 3
Experience
Essential: - Previous experience of working in a medical setting and prescriptions queries
Desirable: - Experience of SystmOne
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
21 October 2026
Last checked
23 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
Similar roles
Explore related