Medical Receptionist

To

have a thorough knowledge of all Practice procedures.

work in accordance of written protocols

Filing

post in medical records electronically or hard copy as appropriate

Scan

and photocopy documents as requested

Open,

sort and distribute incoming mail to appropriate members of the practice

or other organisations as appropriate

Registration

of new patients computer data entry and medical records

Deducting patients as appropriate.

patients change of address computer data and medical records (have

knowledge of practice area.

repeat prescription requests in accordance with practice guidelines

outgoing mail ensuring correct packaging, format and postage to reach

destination

Assist

Secretaries and Practice Management with ad-hoc administration tasks as

required

Receiving

patients attending for appointments with members of practice team

Handing

completed repeat prescriptions to patients and checking names and

addresses

Be able to cover all other reception duties as necessary

Process

immediate (and emergency) appointment requests and requests for future

appointments from patients by telephone and in person

Deal with requests for home visits

Answer

telephone and deal with all queries resulting from that call.

Navigating

patients to the most appropriate clinician and care required.

Advising

patients of the relevant charges for private services, accepting all types

of payments and issuing receipts where necessary.

Delivering

assistance to clinicial staff when needed i.e. chaperoning (after revelant

training).

Dealing

with first hand verbal complaints, if not resolved then directed to the

complaints team

Have

working knowledge of telephone system, during and after hours

Opening up/locking up of Practice

premises and maintaining security in accordance with Practice protocols.

Prepare/restock and clear rooms before/after surgeries

Assist with the collection of clinical

waste.

Providing refreshments for staff

and visitors as required, and keeping the kitchen clean and tidy Any other tasks allocated

by managers and/or appropriate to the grade

Liaison with secondary care (after appropriate training)

Ensure clinical rooms secure at end of each day with systems

appropriately closed down.

Maintain confidentiality of information,

acting within the terms of the Data Protection Act 2018, with specific

reference to the General Data Protection Regulations (GDPR) and Caldicott

guidance on patient confidentiality at all times

Maintain an awareness of the Freedom of

Information relating to patients, carers,

colleagues, other healthcare workers or the business of the practice may only

be divulged to authorised persons in accordance with the Practice policies and

procedures relating to confidentiality and the protection of personal and

sensitive data.

Pennygate Medical Centre is a large practice based in Hindley, Wigan. We have a patient list size of 19,000 patients. The Practice comprises of 9 GP Partners, 8 salaried GP's, 3 ANP's, 5 Practice Nurses, 3 HCA's and a large reception and administration team. The Practice is part of the Hindley PCN and works with ARRS staff on a daily basis.

Experience

Essential: - Administration experience and customer service experience.

Desirable: - Previous experience of working in a GP surgery.

Qualifications

Essential: - GCSE grade A to C in English and Maths

Desirable: - NVQ level 2 in Health and Social Care or Business Administration