Medical Receptionist - Part Time

the telephone and call navigating to appropriate clinicians or healthcare

professional depending on the presenting condition

Booking,

amending and cancelling patients appointments, ensuring optimum efficiently of

the appointment system

Monitoring

and processing online requests via Anima alongside the duty GPs

Opening

up/locking up of practice premises and maintaining security

Processing

and distributing incoming and outgoing mail

To

take messages accurately and pass on information

Assisting

patients with support on use of medical platforms such as NHS app and Anima

To

monitor daily inboxes and process digital requests

working collaboratively as part of a team in a fast-paced environment

provide general administrative support such as filing, photocopying and

scanning

Inputting

data and coding patients healthcare records as necessary

To be flexible and provide cover for staff

sickness and annual leave as needed

To

carry out any reasonable duties requested by the Doctors, Practice Manager, Operations

To

ensure that an effective and efficient reception service is provided to

patients and any other visitors to the practice

deal with all general enquiries and explain surgery procedures

the telephone and call navigating to appropriate clinicians or healthcare

professional depending on the presenting condition

Booking,

amending and cancelling patients appointments, ensuring optimum efficiently of

the appointment system

Monitoring

and processing online requests via Anima alongside the duty GPs

Receiving

and recording requests for home visits, ensuring clinicians have the necessary

paperwork

Opening

up/locking up of practice premises and maintaining security

Processing

and distributing incoming and outgoing mail

To

take messages accurately and pass on information

Filing

and retrieving paperwork and medical records as necessary

Assisting

patients with support on use of medical platforms such as NHS app and Anima

To

monitor daily inboxes and process digital requests

working collaboratively as part of a team in a fast-paced environment

provide general administrative support such as filing, photocopying and

scanning

data and coding patients healthcare records as necessary

Resolving low level IT issues and reporting

complex IT problems to the relevant organisation

To be flexible and provide cover for staff

sickness and annual leave as needed

To

carry out any reasonable duties requested by the Doctors, Practice Manager, Operations

Why work for us?

Based in the Suffolk village of Woolpit, the Health

the type of care that we would expect for ourselves

and our own families.

We provide services to over 16,000 patients who

live in a practice area of 75 square miles of rural West Suffolk, straddling

the A14, between Thurston in the west, and Haughley in the east.

We pride ourselves on the high standards of our

care we are holders of the Royal College of General Practitioners Practice

Accreditation Award, a quality mark held by only 19 practices in the UK.

Our 5 GP partners and 7 non-partner GPs lead a

multidisciplinary team of nurses, health care assistants, pharmacists and

midwives all of whom are based in our purpose-built premises.

Personal Qualities

Experience

Essential: - Experience of working with the general public

Desirable: - Experience of working in a primary care environment; - Experience of working in a healthcare setting

Skills

Desirable: - Competent in the use of Office and Outlook; - EMIS user skills

Qualifications

Essential: - Educated to GCSE level or equivalent

Desirable: - Active signposting or Care Navigator training qualification; - Customer service qualification (NVQ) or equivalent experience

Other

Essential: - Flexibility within working hours to cover extra sessions for holiday and sickness