Medical Receptionist

• Provide exceptional customer service: Greet patients warmly, assist with inquiries, and ensure a positive experience.
• Maintain a professional demeanor:a polite and courteous telephone manner.
• Manage multiple tasks: Effectively handle various responsibilities simultaneously, including scheduling appointments, answering calls, and processing paperwork.
• Work collaboratively: Function well within a multi-disciplinary team, collaborating with healthcare professionals and other staff.
• Utilize technology proficiently: Demonstrate strong IT skills and proficiency in medical software systems.

• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Dealing with medical records for patient joining and leaving the practice via PCSE
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Using e-referral system where necessary
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste when necessary
• Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Promote on-line services
• Any other reasonable duties commensurate with the post

• Community-oriented: We are deeply invested in the Shiremoor community and strive to meet the unique healthcare needs of our patients.
• Collaborative: Our team fosters a collaborative and supportive atmosphere through regular formal and informal meetings and huddles.
• Educational: As a training practice, we are dedicated to nurturing the next generation of healthcare professionals by hosting non-clinical apprentices, F2 doctors, and GP Registrars.

• 4 Partners
• 2 Salaried GPs
• 2 Physician Associates
• 2 Practice Nurses
• 2 Healthcare Assistant
• Pharmacist
• Pharmacy Technician
• 9 Receptionists/Administrators
• Practice Manager

Essential

• Maths and English GCSE or equivalent

Desirable

• Customer Service NVQ or equivalent

Essential

• Experience of working with public/patients.

Desirable

• Experience of working in an NHS or Healthcare setting
• Knowledge of clinical computer systems (SystmOne)