Medical Receptionist

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Monitor online requests and assign online consultations to the appropriate person, in line with practice protocol.
• Enter requests for home visits into the appointment book, ensuring careful recording of all relevant details and where necessary refer to the doctor on duty.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 72 hours.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required and in a timely manner, to ensure that all information is available when needed.
• Ensure that all office and public areas are kept tidy for use.

Essential

• Communication skills, both written and verbal.
• Understanding of receptionist role
• understanding of confidentiality
• able to learn new computer programmes quickly.
• Willingness to learn.
• Understanding of confidentiality and what is required to maintain it.
• Be willing to contribute to the team effort.
• Ability to work flexibly throughout surgery opening hours.
• Have an excellent attendance record and time keeping skills