Medical Receptionist

• Maintaining andmonitoringthe practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to, requests from patients, teammembersand external agencies
• Read code data onSystem One
• Photocopy documentation asrequired
• Input data into the patients healthcare records as necessary
• Directrequests for information i.e. SAR, insurance /solicitorsletters and DVLA formsto theappropriate person
• Manage all queries as necessaryin an efficient manner
• Maintain a clean, tidy, effective working areaat all times
• Monitor andmaintainthe reception area and notice boards
• Support all clinical staff with general tasks as requested

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a health care setting
• EMIS / Systmone / Vision user skills