Medical Receptionist

Care navigation/signpost patients to the most appropriate service

Ensure all telephone calls are answered within a timely manner

Manage appointment requests telephone/F2F/e.consultations/home visits

Ensure efficient processing of pathology samples from safe collection to distribution of results internally and accurately notifying patients of the results.

Action requests for repeat prescriptions on the clinical computer system according to the prescribing protocol and ensure that they are ready for collection by the patient within 48 hours.

Manage communication into the practice, ensuring accuracy of detail and prompt appropriate action.

Scanning of patient related documentation and attaching scanned documents to patients' healthcare records

Promote health campaigns to appropriate high-risk patients i.e., the annual flu vaccination campaign

Involvement in patient recall

Open and secure premises.

Chaperone duties

DESCRIPTION

Job Title: Medical

Receptionist

Reports to: Reception

Team Leader/Practice Manager

Location: Kingsway

The medical reception

team are the first point of contact and represent the practice whether on the

telephone or face to face; the receptionist must respond in a friendly, helpful

and professional manner at all times. To provide administrative assistance to

the practice team and carry out a variety of administrative tasks unique to

general practice.

Main duties of

Care navigation/signpost patients to the most appropriate

service

Ensure all telephone calls are answered in a timely manner.

Manage appointment requests

telephone/F2F/e.consultations/home visits

Ensure efficient processing of pathology

samples from safe collection to distribution of results internally and

accurately notifying patients of the results.

Action requests for repeat prescriptions on the

clinical computer system according to the prescribing protocol and ensure that

they are ready for collection by the patient within 48 hours.

Manage communication into the practice,

ensuring accuracy of detail and prompt appropriate action.

Scanning of patient related documentation and attaching scanned

documents to patients' healthcare records

Promote health campaigns to appropriate

high-risk patients i.e., the annual flu vaccination campaign

Involvement in patient recall

Open and secure premises.

Chaperone duties

An understanding, acceptance and adherence to

the need for strict confidentiality

Keep up to date with and apply practice

policies, standards and guidelines.

To attend any required training

To work flexibly within the practice opening

hours as directed by the Reception Team Leader/Practice Manager

To carry out other duties appropriate to the

position of Medical Receptionist

Whilst we work extremely hard, the

culture of the practice is friendly and welcoming:

Prior to retirement, several members

worked at Kingsway for over 30 years.

Informal meeting room where team members

often enjoy lunch together.

The team comprises of

4 GP partners (2 of whom trained at the practice

and stayed on).

Two Salaried GPs.

Three Nurse Practitioners providing

acute appointments

Three Practice Nurses & Two Health Care Assistants.

The support team comprises of 10

receptionists and a separate admin team.

Key Information about the surgery

10,000+ patients

Teaching practice with GP Registrars and

Medical students

SystmOne clinical system

CQC Good rating with outstanding in

responsiveness

Free car parking nearby

Experience

Essential: - Proven customer service skills in direct contact with public; - Experience of working in a team; - Experience of working on own initiative

Qualifications

Essential: - GCSE grade A to C in English and Maths

Desirable: - Amspar Medical Receptionist Certificate