Medical Receptionist

• To act as a welcoming and professional first point of contact for patients and organisations contacting the Practice
• Care navigate patients to the most appropriate service for their needs
• Handle patient contact via a range of routes e.g. telephone calls, emails, in person queries
• Provide a range of administrative duties
• Contribute to the smooth running of the practice
• Assist in effective communication between all members of the practice team, patients and other external agencies

• Ensure an effective and efficient reception service is provided to all patients and visitors to the practice
• Manage the various appointments, visits and other bookings in line with agreed policies
• Deal with general telephone enquiries from patients and general public
• Manage online requests and consultations
• Utilise digital communication with patients
• Support patients in using the NHS App
• Record requests for repeat prescriptions
• Prepare repeat prescriptions
• Record and receipt of laboratory reports
• Key in patient identification data to the computer
• Register new patients and compile patient files
• Compete templates on the computer
• Record messages for clinical staff
• Clinical coding
• Manage projects with clear direction regarding expectations and outcomes.
• The above list of duties is not exhaustive and maybe adapted as deemed necessary

Essential

• Approachable with a can do attitude
• Good communicator (verbal & written) both upwards and downwards
• Ability to integrate into a well-established team
• Ability to work autonomously and initiate / self-direct own workload
• Quickly grasp new concepts and work on a self-directed basis
• Adapt to flexible working pattern and changing needs of the practice
• High level of personal presentation
• Ability to multi task and prioritise work load

Desirable

• Evidence of recent self-directed learning or development
• Experience of dealing with different population groups and/or people whos first language is not English
• Experience working in a busy and challenging environment

Essential

• Experience in primary care/NHS/caring profession.
• IT literate, including experience in using Word and Excel, email and the internet.
• Experience in using clinical software.
• Ability to understand, learn and implement administrative procedures.
• Follow instructions and work independently to complete a project.
• Understand and demonstrate excellent customer service.
• Understand the role and function of administration within a GP surgery.
• High standard of spoken and written English.

Desirable

• Previously worked in a GP surgery and familiarity with reception and administration duties.
• Formal qualification in IT (e.g. CLAIT, ECDL). Secretarial qualifications.
• Previously used EMIS.
• Customer service qualification.