Medical Receptionist

As part of the

reception team, after a period of training, you will have gained a unique set of skills enabling you to fulfil the role, which will include (see job description for the full requirements of the role)

Telephone

Supporting patients and signposting to theappropriate clinician/organisation.

Handling requests for home visits and taking messages.

Online forms

Dealing with the online forms received from

patients for appointment requests

Contacting patients via telephone, text or letter

as appropriate

Care Navigation

Being able to appropriately sign post patients to

the most appropriate clinician or service by the use of a defined template.

Reception duties to meet practice

Receiving patients and booking appointments

at the Reception Counter.

Monitoring the waiting room and guiding

patients to rooms.

Inform patients of relevant charges for

private (non-General Medical Services) services, accept payment and issue

receipts for same.

Hereford Medical Group is a large General Practice Surgery providing care for patients living in and around Hereford City. We work across 4 sites with our primary site being a newly purpose built surgery located in Hereford.

We are a people centered organisation, caring for a population of approximately 46,500 patients and employing approximately 180 permanent staff in addition to trainees. We place great value on our staff and offer the NHS Pension Scheme, on-site Occupational Health Services and competitive terms of employment. We offer internal promotion for vacancies and support learning opportunities.

Our mission is provide highly quality and compassionate primary care.

Experience

Essential: - Experience of dealing with the public or patients; - Experience of working with computer packages; - Experience of working with the public

Qualities/ Attributes

Qualifications

Essential: - A good standard of general education, including:; - English and Maths at GCSE level or equivalent.; - A demonstrable commitment to professional development

Desirable: - Previous use of computer packages

Knowledge/Skills

Essential: - Excellent communication skills; - Ability to work without direct supervision and determine own workload priorities

Other

Essential: - Flexibility of working hours/ able to work at the desired times and HMG locations

Desirable: - Experience of Primary Care