Medical Receptionist

• Greet patients and book them into the computer system on arrival.
• Direct patients to the waiting room.
• Taking in prescription requests whilst on reception.
• Notify patients when clinics are running late.
• Answer the phones & deal with all enquiries.
• Book and amend appointments.
• Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
• Completion of forms as requested.
• Extract notes and patients' summaries from computer.
• Register new patients following the practice protocol.
• Administration tasks such as completing registrations, deductions, booking interpreters.
• To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
• To report any adverse/untoward incidents to the Team Leader.
• To ensure that any accidents/ or near misses are recorded in the accident book and relayed to the Team Leader.
• Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.
• Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.
• Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
• Assist in the induction of a new member of staff/or student.
• Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over.

• Greet patients and book them into the computer system on arrival.
• Direct patients to waiting rooms.
• Taking in prescription requests whilst on reception.
• Notify patients when clinics are running late.
• Answer telephone & deal with all enquiries as they arise.
• Book and amend appointments.
• Deal with enquiries from other healthcare professionals and other agencies as requested in an efficient manner.
• Completion of forms as requested.
• Extract notes and patients' summaries from computer.
• Register new patients following the practice protocol.
• Administration tasks such as completing registrations, deductions, booking interpreters.
• To bring to the attention of the Practice Management team all complaints, comments, and suggestions.
• To report any adverse/untoward incidents to the Team Leader.
• To ensure that any accidents/ or near misses are recorded in the accident book and relayed to the Team Leader.
• Dealing with emergency calls or taking requests for urgent house calls and notifying the Team Leader immediately.
• Attend to patients when an emergency arises in the practice & notify Doctor/Nurse immediately.
• Completing a morning and evening checklist such as adding the clinicians' names to their room doors, replacing bed rolls, and turning computers on/ off.
• Assist in the induction of a new member of staff/or student.
• Ensuring the out of hours message is correct prior to leaving the practice and the phones lines are turned over.

• To take in monies from patients for insurance reports/ private medicals etc and to record all monies coming into the practice in the receipt book.

• Participate in Practice Development Team Building and action plans.
• Attend courses as agreed with the Management team.
• To comply & keep up to date with the Caldicott guidelines.
• To comply & keep up to date with the Data Protection Act.
• To identify own training needs.
• To undertake training, including statutory and mandatory training and to meet personal development needs.
• Co-operate/participate with research within the practice.

• Preparing the premises for opening/closing.
• Ensure safety procedures are carried out to maintain a safe environment for employees, patients and visitors.

• To support training and development of self and other Practice staff.
• To maintain personal professional competency and appropriate development.
• To carry out the duties and responsibilities of the post in accordance with Practice policies.
• General housekeeping of the Waiting room and reception areas.
• Required to comply with all relevant national and local, statutory and

Essential

• Previous experience in General Practice is not essential as full training would be given.
• Must have:
• Excellent verbal communication skills.
• Fluency in spoken English.
• Good written communications skills.
• Conscientious and reliable.
• Diplomacy and discretion.
• Team Player
• Open and friendly personality.
• Neat appearance.
• Ability to work under pressure

Desirable

• Experience in customer care.
• Experience of booking or appointment systems.
• Experience of working in a Primary Care or NHS setting.
• Able to work flexible hours and overtime if needed.

Essential

• English Language O level/GCSE or equivalent Mathematics O Level/GCSE or equivalent Computer Literacy familiar with a variety of Office software systems

Desirable

• ECDL or equivalent