Medical Receptionist

Maintain and monitor the practice appointment

system

Process personal, telephone and e-requests for

appointments

Answer incoming phone calls, transferring

calls or dealing with the callers request appropriately

Signposting patients to the correct service

Initiating contact with, and responding to,

requests from patients, team members and external agencies

Clinically code data and enter patients

healthcare information on to the clinical system (EMIS)

Data entry of new and temporary registrations

and relevant patient information as required

Direct requests for information, i.e. insurance/solicitors letters and DVLA forms to the

administrative team

Completion of Subject Access Requests using dedicated software (training provided)

Manage all queries as necessary in an

efficient manner

Maintain a clean, tidy, effective working area

Monitor and maintain the reception area and

notice boards

Support all clinical staff with general tasks

as requested

Action incoming and outgoing emails and

correspondence as necessary

Filing/photocopying and retrieving paperwork

Processing repeat prescriptions in accordance

with Practice guidelines

Scan patient related documentation and attach

scanned documents to patients healthcare records

Complete opening and closing procedures in

accordance with the duty rota

Training on all systems will be provided

In addition to the main responsibilities listed

Confidentiality

Our patients trust us with sensitive personal and health information, and we take that responsibility very seriously. Everyone who works at the practice plays an important role in maintaining patient confidentiality and ensuring information is handled with care, professionalism, and respect.

Any information relating to patients, colleagues, healthcare partners, or the business of the practice should only be shared with authorised individuals and always in line with practice policies, data protection requirements, and confidentiality guidelines. Maintaining patient trust and protecting sensitive information is an essential part of this role.

Health and Safety

The post holder will

Maintain a safe and tidy workspace

Identify and manage risks and report any concerns or incidents appropriately

Follow practice Health and Safety procedures

Training

Participate in training and development as required for the role

Update and manage knowledge and skills

Partake in annual appraisal review

Equality and Diversity

Respects privacy, dignity, needs and beliefs of patients, carers and colleagues

Acting in a non-judgemental and inclusive manner

Adhering with practice procedures, policies and current legislation

We are a small, friendly, and community-focused rural GP practice located just outside Hanmer. We are proud of the strong relationships we have built with our patients and the personal, caring service we provide.

As a training practice for medical students from Keele University, we are committed to supporting learning and development while continuing to deliver high-quality patient care.

You would be joining a welcoming and supportive team that works closely together, helping one another to provide the best possible experience for our patients. As our Receptionist/Administrator, you will play an important role in the day-to-day running of the practice and be a valued member of our team.

Qualifications

Experience

Skills