Medical Receptionist

The role of our medical receptionists is to provide vital

high standard administrative and customer service support to our patients.

Whilst also providing administrative support to all members of the practice

team and wider NHS services to ensure the highest level of care is provided to

our patients.

The Medical Receptionist will be responsible for undertaking a wide

range of reception duties and the provision of general support to the

multidisciplinary team. Duties can include, but are not limited to, greeting

and directing patients, the effective use of the appointment system, booking

appointments, the processing of information (electronic and hard copy) in a

timely manner and in accordance with current policies, assisting patients as

required and supporting the administration team with patient registration.

The post-holder will act as the central point of contact for

patients, be responsible for the distribution of information, messages and

enquiries for the clinical team, liaise with multi-disciplinary team members

and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of

information, messages and enquiries for the clinical team, liaising with

multidisciplinary team members and external agencies such as secondary care and

community service providers.

The post-holder will be an integral part of the general

practice team.

Daily responsibilities

Dealing with incoming and outgoing triage requests

Filing

Booking appointments

Answering telephones

Patient Registrations

Receiving people at reception desk and dealing with queries

Organising/processing repeat scripts for signature

Checking doctors rooms for filing, scripts etc.

Taking home visits/late calls

Data input

Take payment for medicals etc. and log correctly

Changing name plates on doors

Dealing with correspondence to/from the Primary Care Trust

Changing telephone messages

Photocopying

Tidy waiting areas

Liaise with hospitals and other outside organisation

Report sickness following practice guidelines

Summarisation of medical records

Follow procedures for complaints and incidents

Dealing with electronic path link

Completely requests from task screen

Dealing with prescription requests and the pharmacy

collection service, both paper and electronic requests

Scanning and read coding mail and correspondence

Putting correspondence in medical records into chronological

order

Have a general awareness of surroundings

We are a busy but friendly, well organised, successful, and

forward-thinking GMS training practice. Located in the heart of the beautiful,

historic, cathedral city of Durham, we have a list size of over 34,500

patients, over half of whom are students and staff from the prestigious

University of Durham.

We are looking to recruit a Medical Receptionist to join our

team.

Our practice team includes

10 GP Partners, 4 Salaried GPs

Nurse Practitioners, Practice Nurses, Nurse Associate

and HCAs.

A PCN Clinical Pharmacy Team, 1st Contact Physiotherapy

Team, 1st Contact CPNs, Social Prescriber Link Workers, Care Coordinator,

General Practice Assistants etc.

An experienced and proactive management team.

With first rate administrative and pharmacist support.

Experience

Qualifications

Knowledge and Skills