Medical Receptionist

The duties will include liaising with patients, attending to enquiries both over the phone as well as face to face. You will also manage the booking of appointments and cancelling of appointments for clinics in addition to dealing with all tasks generated by the GPs, issuing prescriptions, scanning and recoding.

The following are the core responsibilities of

the receptionist. There may be on occasion, a requirement to carry out other

tasks; this will be dependent upon factors such as workload and staffing

Levels

a.

Maintaining

and monitoring the practice appointment system

b.

Process

personal, telephone and e-requests for appointments

c.

Answer

incoming phone calls, transferring calls or dealing with the callers request

appropriately

d.

Process

repeat prescriptions, ensuring they are processed accurately and efficiently

e.

Signpost

patients to the correct service

f.

Initiating

contact with and responding to, requests from patients, team members and

external agencies

g.

Read

code data on EMIS Web

h.

Photocopy

documentation as required

i.

Data

entry of new and temporary registrations and relevant patient information as

required

j.

Input

data into the patients healthcare records as necessary

k.

Direct

requests for information i.e. SAR, insurance / solicitors letters and DVLA

forms to the administrative team

l.

Manage

all queries as necessary in an efficient manner

m.

Carry

out system searches as requested

n.

Maintain

a clean, tidy, effective working area at all times

o.

Monitor

and maintain the reception area and notice boards

p.

Support

all clinical staff with general tasks as requested

In

addition to the primary responsibilities, the medical receptionist may be

Requested to

a.

Partake

in audit as directed by the audit lead

b.

Support

administrative staff, providing cover during staff absences

c.

Action

incoming emails when necessary

d.

Scanning

of patient related documentation and attaching scanned documents to patients

healthcare records

e.

Complete

opening and closing procedures in accordance with the duty rota

f.

Ordering

and monitoring of stationery supplies

The practice comprises of: -

1 partner with 3 salaried GPs

2 Advanced Nurse Practitioners

2 Practice Nurses

1 Healthcare Assistant

1 Clinical Pharmacist

1 Pharmacy Technician/Medicines Co-Ordinator

1 Phlebotomist

1 Practice Manager

1 Deputy Practice Manager

1 Reception Manager

5 Medical Receptionists

Experience

Skills

Qualifications

Personal Qualities