Medical Receptionist

• Managing and triaging all patient queries both over the phone, online and on our busy front desk
• Liaising with other healthcare/social care departments with regards to our patients
• Utilising our clinical systems to keep accurate medical records for our patients
• Actioning requests from our clinical team to support patient care

• Answering incoming calls from patients and any other third parties (e.g. pharmacies, hospital, nursing homes)
• Dealing directly with patient and all other visitor queries on the front reception desk
• Using PACO our online consultation tool to triage patients and book the appropriate appointment for them
• Monitoring and replying to all enquiries sent to the Practice email
• Dealing with a wide variety of patient queries e.g. appointments, prescriptions, results, referrals and lab tests
• Booking appointments for patients and considering demand and patient need in order to do this effectively e.g. home visits, telephone consultations
• Making phone calls on behalf of clinicians e.g. asking patients to make an appointment to see the GP to discuss blood results
• Inputting appropriate coding and clinical data onto patient notes e.g. diagnoses, hospital admissions
• Effectively utilising the various practice clinical systems
• This list is not intended to be exhaustive and may be reviewed periodically with the post holder to ensure the job description relates to the job being performed
• Training will be given on all of the above

Essential

• Excellent communication skills both written and orally
• Excellent attention to detail
• Ability to communicate at all levels in a professional and caring manner
• Ability to remain calm and professional working in a very fast paced environment
• Team player

Essential

• Experience of working in a fast paced environment, managing priorities
• Experience of working as part of a multi-disciplinary team
• Experience of working in a public facing role

Desirable

• Experience of working in a GP practice