Medical Receptionist / Care Navigator
Taurus Healthcare Limited
HEREFORD, HR2 8HTView on map(opens Google Maps in a new tab)
Salary
£13.03
Contract
Permanent
Hours
Not specified
Closing date
30 October 2026
10 days leftJob description
Full and Part time hours considered Interview date: 11th November 2026 Much Birch Surgery has an exciting opening for a Medical Receptionist / Care Na...
The role requires a high level of accuracy, organisation, confidentiality and attention to detail, together with the ability to manage competing priorities and work effectively as part of a busy practice team. These requirements are reflected throughout the JD, particularly around referrals, clinical systems, confidential information, communication and quality.
- Deliver a professional and welcoming reception service for patients and visitors.
- Manage appointments, enquiries and patient registrations across face-to-face, telephone and online channels.
- Provide administrative support, including correspondence, records management and email monitoring.
- Maintain accurate, confidential patient records in line with policies and procedures.
- Support effective communication with patients, clinicians and external organisations.
- Contribute to a safe, organised and efficient practice environment and the smooth day-to-day running of the service.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To be flexible to provide cover for colleagues absences in addition to normal working hours.
- To have a thorough knowledge of all practice procedures
- To work in accordance with written protocols
- Receiving patients, making appointments by telephone and in person and dealing with queries
- Taking and passing on messages to clinical and administration staff
- Registration of new patients
- Process patients change of address
- Processing and distributing incoming and outgoing mail
- Scanning, filing and coding of patient correspondence to medical records and forward to GPs as required
- Email / Fax and photocopy as requested
- Keeping the reception area, waiting room, notice-boards and leaflet dispensers tidy.
- Pulling/filing notes for surgeries and update as necessary
- Clear, tidy and restock clinical rooms
- Ensure building security opening up/locking up of practice premises and maintaining security in accordance with Practice protocols
- Ensure compliance with strict confidentiality standards at all times
- Attend team meetings
- Attend training sessions
- Liaise with hospital and external agencies as required
- Any other tasks allocated by the Reception Manager and/or Practice Manager.
Much Birch Surgery is managed by Taurus Healthcare. Taurus Healthcare was established in 2012, as the provider arm of the GP Federation serving 200,000+ patients in Herefordshire. Founded and owned by the partners of the entire Herefordshire Primary Care community, Taurus is focused on providing excellent out of hospital services for patients. Our ethos is to provide high quality and cost-effective health outcomes that are delivered as close as possible to the patients home, whilst ensuring that patients who do require in hospital services are seen as quickly and effectively as possible. Taurus Healthcare offer many employee benefits, such as:
- Access to a generous NHS pension scheme with 20.68% employer contribution.
- 33 to 38 days annual leave entitlement, including bank holidays, depending on service (pro rata for part-time staff).
- Access to an Vivup Benefit Platform
Taurus Healthcare is committed to safeguarding and promoting the welfare of vulnerable adults, children, and young people. All confirmed offers of employment are subject to satisfactory pre-employment checks.
At Taurus Healthcare, we strive to create a diverse and inclusive workplace and welcome applications from candidates of all backgrounds, including Military Veterans and family members of serving personnel.
Qualifications
Essential: - Good level of education to GCSE standard or equivalent including English
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
14 October 2026
Last checked
16 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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