Medical Receptionist

The role includes administration duties, appointment management, and always maintaining confidentiality.

Greet patients, visitors, and

healthcare professionals.

Answer telephone calls promptly and

direct enquiries appropriately.

Manage patient appointments using the

clinical system.

Check patients in for appointments and notify clinicians of patient

arrivals when required.

Deal with patient enquiries both face-to-face and via telephone

Signpost patients to appropriate

services.

Provide a high standard of customer

service.

Communicate sensitively and

effectively.

Respond appropriately to vulnerable or

distressed patients.

Manage concerns at first point of contact and escalate where necessary.

Maintain strict confidentiality.

Comply with GDPR and practice

policies.

Always ensure secure handling of patient information.

Complete mandatory Information Governance training.

Comply with health and safety

policies.

Report hazards and incidents promptly.

Maintain a safe and tidy reception environment.

Work collaboratively with clinical and

administrative staff.

Attend meetings and training sessions.

Provide cover for colleagues during periods of absence where

appropriate.

Support the practice in achieving its objectives and delivering

high-quality patient care

Cambridge Avenue & Messingham Medical Centre is a high-achieving, forward-thinking practice that fosters a positive and inclusive workplace. We are a teaching and training practice, committed to professional development and continuous learning.

Our clinical team includes

Experience

Desirable: - Experience of working in primary care/GP practice.; - Experience of SystmOne Healthcare Primary Care system