Medical Receptionist

• Greet patients in a friendly manner.
• Direct patients appropriately within the practice and provide information as required.
• Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner.
• Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms.
• Action any admin tasks and requests in an efficient and effective
• Follow Practice procedures for opening and closing of all sites.
• Ensure total familiarity with all the appointment systems including the regular and incidental variations.
• Book appointments and recalls.
• Direct patients appropriately within the practice and provide information as required.
• Ensure patient confidentiality is maintained at all times.

• Responding promptly to calls and providing a high level of service and signposting patients appropriately and effectively.
• Offering clear and concise information to patients, such as answering questions or explaining services.
• Making any outbound calls to follow up on previous inquiries or to provide additional information.
• Full list of duties can be found in the Job Description

• Greet patients in a friendly manner.
• Direct patients appropriately within the practice and provide information as required.
• Ensure that patients without appointments, but who need to be seen on the day, are dealt with in a logical and non-disruptive manner.
• Respond to all queries and requests for assistance from patients and other visitors, including assisting patients to complete the relevant NHS forms.
• Action any admin tasks and requests in an efficient and effective
• Follow Practice procedures for opening and closing of all sites.
• Ensure total familiarity with all the appointment systems including the regular and incidental variations.
• Book appointments and recalls.
• Direct patients appropriately within the practice and provide information as required.
• Ensure patient confidentiality is maintained at all times.

• Responding promptly to calls and providing a high level of service and signposting patients appropriately and effectively.
• Offering clear and concise information to patients, such as answering questions or explaining services.
• Making any outbound calls to follow up on previous inquiries or to provide additional information.
• Identifying when a call needs to be escalated to a higher level of support or management and doing so effectively.
• Ensuring calls are handled professionally, maintain a positive tone, and adhering to company standards.
• Ensure adherence to practice guidelines for patient identification.
• Manage all telephone and home visit requests as per the practice policy ensuring that all patient contact information is up to date.
• Participate in 121 meeting to review the quality of calls through call recordings and reflect on any improvements if required.
• Consistently maintain high productivity to foster positive feedback.
• Ability to deal with challenging situations calmly when required.
• Schedule and manage appointments for GPs, nurses, and other healthcare professionals.
• Handle appointment changes, cancellations, and reminders efficiently.
• Monitor appointment availability and optimize scheduling to reduce patient waiting times.

Desirable

• Experience of working in a healthcare setting
• Training or qualifications in administration, IT, or other related areas.
• Experience in an administrative role.

Essential

• Experience of dealing with the general public, preferably in a customer service environment.
• Experience of using computers, with good keyboard skills
• Good administrative and organisational skills, with the ability to prioritise work.

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Initiative and judgement (knowing when to ask for help)
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Essential

• Excellent administration and organisational skills with the ability to manage time effectively to meet deadlines.
• The ability to work independently and use initiative
• The ability to produce work that is accurate, thorough, and well presented.
• A friendly and approachable manner, good with people skills, showing understanding, care, and assertiveness when appropriate
• A conscientious approach and commitment to working in an adaptable and flexible manner
• The ability to work calmly and effectively and deal with multiple demands even when busy.
• The ability to cope with occasional exposure to challenging behavior, distressing circumstances, or emotional events
• The ability to deal with personal information sensitively and respect peoples right to confidentiality
• The ability to work positively as a member of a busy team.
• The ability to influence others positively, negotiate constructively and resolve conflict successfully.
• The ability and willingness to engage with individuals to improve their personal performance
• The ability to give good and regular attendance.
• Demonstrate your competence in the English language. Assessed at interview/ Certificate of English proficiency