Medical Receptionist / Administrator
St Augustine’s Medical Practice
Keynsham, BS31 2GNView on map(opens Google Maps in a new tab)
Salary
£12.71
Contract
Fixed-Term
Hours
Not specified
Closing date
13 November 2026
24 days leftJob description
Are you looking for a new opportunity to develop your skills? We are seeking an enthusiastic and reliable individual to join our team as a medical rec...
Front Desk
- Greet patients and visitors in a courteous and friendly manner.
- Manage the check-in and check-out process efficiently.
- Ensure the reception area is tidy and presentable.
Telephone Management
- Answer and direct phone calls promptly and efficiently.
- Address inquiries and provide accurate information.
- Schedule and confirm appointments.
Administrative Duties
- Maintain patient records and update information as required.
- Assist with administrative tasks as needed.
Customer Service
- Address patient concerns and escalate issues as necessary.
- Provide compassionate support to patients and their families.
- Ensure patient confidentiality is maintained at all times.
Professionalism
- Maintain a professional appearance and demeanor.
- Handle stressful situations with calm and composure.
Compassion
- Demonstrate empathy and understanding towards patients.
- Provide supportive and compassionate care.
Key responsibilities of the role are reception duties, greeting patients and managing the waiting area.
General administrative duties are required; answering calls and booking appointments, dealing with patient queries, registering patients, sending emails, scanning correspondence, booking hospital transport and liaising with other healthcare professionals.
This post includes opening and closing the Surgery.
St Augustine's Medical Practice is nestled in the new Chocolate Quarter development in Keynsham, with branch surgeries in Temple House and nearby Saltford. Our purpose-built, modern, and spacious premises are easily commutable from Bath, Bristol, and surrounding areas. We are just a short walk from Keynsham train station and high street.
- Modern Facilities: Work in a contemporary setting with amenities including an on-site gym/spa facility, with pool, offered at a discounted rate for NHS staff, as well as a coffee shop and restaurant.
- Staff Well-being: We prioritise our team's well-being with regular social events, team meetings, huddles, education, and training sessions.
- Friendly Team: Be a part of a diverse and evolving workforce that includes GPs, nurses, paramedics, pharmacists, healthcare assistants, and other allied health professionals.
- Professional Growth: We are a teaching and research practice with ample opportunities for professional development and to broaden your horizons.
- Community Impact: As part of the Keynsham Primary Care Network, which includes West View Surgery, we work collaboratively to take on bigger projects and share good practices to improve patient care continuously.
Experience
Essential: - Customer service / reception work experience
Desirable: - NHS experience, ideally as a medical receptionist in General Practice
Flexibility
Essential: - Flexible approach with hours of work, being able to cover additional shifts as required.
Qualifications
Essential: - Good general education including GCSE passes in Maths and English or equivalent
Desirable: - NVQ in Customer Service or Administration
How to apply
Applications are handled entirely by the employer on the original advert. We do not collect CVs, supporting statements or application data.
Provenance
Source
NHS Jobs
First seen
8 October 2026
Last checked
9 October 2026
Salary, closing date and description are taken from the employer's advert. The original advert always takes precedence.
About the employer
NHS organisation
This listing was structured from NHS Jobs. Vacancy details and the application process remain the responsibility of the original source.
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