Medical Reception/Admin Clerk

You will be responsible for undertaking a wide range of reception and administrative duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, patient registration, booking appointments, processing of information (electronic and hard copy) and assisting patients as required. You will act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

following are the core responsibilities of the receptionist/administrator. There

may be on occasion, a requirement to carry out other tasks; this will be

dependent upon factors such as workload and staffing levels:

a.

Maintaining and monitoring the practice appointment

system

b.

Process personal, telephone and e-requests for all

patient services, including appointments

c.

Answer incoming phone calls, transferring calls or dealing

with the callers request appropriately

d.

Action all incoming emails via the various Practice

mailboxes

e.

Signpost patients to the correct service

f.

Process incoming and outgoing mail

g.

Initiating contact with and responding to, requests

from patients, team members and external agencies

h.

Process referrals to external agencies such as

secondary care using the electronic referral system (ERS)

i.

Process call and recall letters as requested

j.

Process all DNA letters in accordance with current

policy

k.

l.

Read code data on EMIS

m.

Photocopy documentation as required

n.

File and store records as required

o.

Data entry of new and temporary registrations and

relevant patient information as required

p.

Input data into the patient’s healthcare records as

necessary

q.

Scanning of patient related documentation and attaching

scanned documents to patient’s healthcare records

r.

Process requests for information i.e. SAR, insurance /

solicitors letters and DVLA forms to the administrative team

s.

Manage all queries (including administrative queries)

as necessary in an efficient manner

t.

Carry out system searches as requested

u.

Maintain a clean, tidy, effective working area at all

times

v.

Monitor and maintain the reception area and notice

boards

w.

Support all clinical staff with general tasks as requested

In

addition to the primary responsibilities, the medical administrator may be

Requested to

a.

Partake in audit as directed by the audit lead

b.

Produce meeting agendas and record the minutes of

meetings

c.

Support administrative and reception staff, providing

cover during staff absences

We are a small but effective and supportive team consisting of :

2 GP partners, 3 Nurse Prescribers, 2 Practice Nurses and 3 Health Care Assistants.

We also have various admin and reception team members.

Our population is around 9900 and is spread over our main surgery in Dover and our branch surgery at Shepherdswell.

We

use Emis Web as our clinical system.

Qualifications

Essential: - Educated to GCSE level or equivalent

Desirable: - GCSE Mathematics & English (C or above); - AMSPAR Receptionists Qualification; - NVQ Level 2 in Health and Social Care

Experience

Essential: - Experience of working with the general public

Desirable: - Experience of administrative / receptionist duties; - Experience of working in a health care setting

Skills

Desirable: - EMIS user skills

Personal Qualities

Other requirements

Essential: - Flexibility to work outside of core office hours; - Disclosure Barring Service (DBS) check