Medical Administrator

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

The post holder should also showcase a proficiency in speaking and writing in the English language fluently, display strong organisational skills and the to ability to work under their own initiative whilstprioritizingtheirown workload to meet deadlines.

Previous experience in using EMIS web software in a medical environment is desirable, alongside the capabilities ofmaintaining complete and accurate records with the ability to provideexcellent

patient service.

[ THIS ADVERT IS FOR THE ROLE OF BANK MEDICAL ADMINISTRATOR AT WEST HEATH SURGERY AND WEST HEATH PRIMARY CARE CENTRE ] The post holder will hold a zero hours contract providing cover for annual leave and peak business periods.

The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.

Reception

1.Receiving and directing patients

2.Handling telephone and general enquiries

3.Making appointments and taking requests for home visits

4.Taking Messages

5.Processing all forms of communication relating to patients

6.Administrative workflow tasks on the clinical system

7.Ensuring work areas are tidy

8.Cash handling

9.Making appointments for medical representatives

10.Making refreshments

11.All forms of data entry and recording relating to patients, including scanning

12.Assisting with the onward management of patients as required, e.g. booking further appointments, referrals

13.Assisting clinicians as a chaperone where required

14.Providing administrative support to clinicians and managers within the organisation

15.Follow and adhere to Health and Safety procedures

16.Any other delegated duties considered appropriate for the post

Communication

1.Communicate effectively to deliver excellent customer service to patients

2.Promote effective teamwork with all staff

3.Provide appropriate communication to identify problems and solutions promptly

Special Requirements of the post

1.An understanding, acceptance and adherence to the need for strict confidentiality

1. Previous

experience of working in an office environment

2. Previous

medical receptionist experience

3. Experience

of using EMIS Web software

1. GCSE

English or equivalent Grade C or above

2. RSA

II typing/word processing or equivalent

1. Proficient

in reading and writing English

1. Able

to speak and understand fluent English to receive and issue instructions

concerning patients in English and without the risk of misunderstanding

2. Strong

organisational skills and ability to maintain complete and accurate record

systems

3. Ability

to work under own initiative and prioritise workload to meet deadlines

4. Ability

to provide excellent customer service

5. Good

interpersonal skills

6. Good

telephone manner

1. Good

standard of communication both orally and in writing

West Heath Surgery is located within West Heath Medical Centre. We aim to provide first class up to date healthcare to the community while maintaining a family doctor relationship with all patients enabling continuity of care throughout a patients life. The Practice will continue to provide patient focused services using the criteria of clinical excellence providing healthcare to the community with equity and equality of access.

Since we started back in 1954, West Heath Surgery has always provided first-class and modern healthcare. We aim to offer patient-focused care thats tailored to each patients needs, giving the best possible experience, whilst working closely with a wide range of healthcare providers.

Qualifications

Experience