Medical Administrator/ Receptionist

Being adaptable, working well as a team and providing a positive experience are essential for the role of Admin/ Receptionist. Your role will be to deal with all general enquiries, explain procedures and make

new and follow-up appointments, action medication queries, repeat prescriptions, online

repeat prescription requests in a prompt manner. You will be expected to communicate effectively with patients, medical professionals, hospitals and any other 3rd party providers. You will be responsible for using care navigation to signpost patients to the most appropriate service so they are seen in the quickest most efficient way.

You will be responsible for administrative functions,

Reception duties providing a positive patient experience,

information, advice and signposting

Telephone receive and make telephone calls and respond to

voicemails as required

Handling clinical specimens ensuring correct details and

appropriate handover

Appointments use GP systems to book, manage and cancel

appointments

Patient record management record all patient contacts and

ensure timely and accurate data entry

Ensure escalation of issues or urgent clinical cases to the

appropriate person

Patient administration and filing support patients with

paperwork, registration and record management

Results use of clinical systems to respond to patient result

requests

Printing, scanning and photocopying ensuring information is

uploaded to records

Workflow processing letters and ensuring continuity of care

Patient tasks and emails/E-consults

Prescriptions including repeat prescriptions

General administrative duties

Handle sensitive and confidential information

Recognise and report issues relating to safeguarding

vulnerable children and adults

Middle Chare Medical Group has well established admin and nursing teams, a Good rating from CQC. We have approximately 9500 patients which use both sites. We are committed to our patients individual needs and treat all patients with dignity, respect and compassion. We provide an ethos of openness and integrity whilst maintaining strict patient confidentiality. We maintain a motivated and fulfilled team by upholding continuing professional development, promoting a friendly working environment, developing strong working relationships and encourage collaborative team-working.

Qualifications

Essential: - Educated to GCSE level or equivalent GCSE Mathematics & English (C or above)

Desirable: - AMSPAR Receptionists Qualification

Experience

Essential: - Patient/ Customer facing work experience

Desirable: - Experince of working with in GP Surgery is preferable